Hadoo infrastructure and support is provided by Teceze. We have a team that has the ability to transfer all daily management responsibilities as part of a strategic method that helps to improve enterprise production workloads, designing, building, deploying and supporting the Hadoop platform and tool sets. We can help to speed up delivery while reducing costs by providing you with the option of using Hadoop’s delivery using our managed service model. Our team of Hadoop experts can help to counterbalance the lack of skills held in-house, reduce data center and cloud- based challenges as well as carry out a successful implementation.

Services We Provide:

-Big Data Consulting

-Hadoop Implementation

-Hadoop Managed Services

Our customers use our service because they:

-Have a desire to direct development resources and efforts towards their app and core business
-They want to make the right choices from the start, through using experts in Hadoop

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They are currently investing in Hadoop and require assistance in creating a stable environment
-Want to adopt and implement Hadoop but are unable to offer the tie required to familiarise themselves with the new technology
-Require method for projects and development that is flexible
-They want to approach clients in a co-operative, communicative and honest way
-The best prices for Hadoop architects, developers and consultants
-Expertise and experience as well as deep open technology, systems and applications
-Business analysis, user experience and user interfaces delivered by front-end specialists
-Engagement and project delivery from experts with a proven track record of success
-Hadoop project that are delivered quickly and cost effectively
-Thorough Quality Assurance testing before going live

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Managed Services

We provide three levels of Hadoop Managed Support for on premise and cloud environments. Provided either remotely or on-site and are designed to cater to a variety of requirements. Support options vary from an occasional support \troubleshooting to 24×7 support for business-critical systems.

Level I

This entry level support provides the customer access to a dedicated Hadoop help-desk equipped to handle technical incidents. Resolutions/solutions are delivered according to a determined Service Level Agreement. This support service can cover Hadoop (Hive, Hbase, Sqoop, Kafka,).

 

Level II

Level II provides monitoring, tuning, patching, backups and the general health of the Hadoop system. Help-desk support is provided for incidents that may occur throughout the working day. As with Level I, Teceze can offer this service for many distributions including MapR, Cloudera, Hortonworks.

Level III

Level III takes the comprehensive managed service provided by Level II and extends the hours of coverage to 24×7 for critical issues. This is ideal for organizations whose system is business critical and 24-hour availability is key.

 

 

Engagement Models

Teceze engages its clients in various flexible ways to manage client requirements that could be one-time or on-going multi-year projects. Our models include fixed-fee, Time and Materials (T&M), Service Level Agreement (SLA) based, Units of Work and reward schemes.