Teceze's Managed IT Services

Teceze’s Managed IT Services are designed to support growing companies by offering fully managed technology solutions at an affordable cost. Our approach is to implement a lean, scalable solution with a proactive approach to problem solving that keeps your systems up and running 24X7, so you can focus on the other tasks that are important to your organisation.

IT problems can be a headache, especially with multiple devices across multiple locations, and the costs of new hardware racking up. That’s why we offer you a wide range of services that meet your needs, including; Desktop as a Service, Managed Security, Managed Network, Identity and Access Management, Managed Hosting, Managed Compliance and many more.

 

Everything is managed, maintained and supported by our own specialist team and securely hosted at our own UK data centres or your preferred data centres, which gives you an immediate access 24/7 to your data, applications and systems. Paid for monthly, it removes the need for the business to outlay significant sums of money upfront, often meaning shiny new equipment without a scary bill. Managed It service It all works together and is implemented, managed and supported by us. So it’s hassle-free, saving you time and money.

Manage our Services

Our Step by Step Process

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Initiation of a Project

We assign a dedicated transition manager, set out the transition strategy and decide on the requirements for transition progress and the path to implementation.

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Knowledge Transfer

We use existing suppliers and internal teams to capture and share information. We outline each Party's roles and obligations in the process.

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Services Setup

To help the managed service, we gather details about the arrangement, implementation and configuration of the toolkits.

Areas that Our Service covers

  • 24 X 7 Unlimited Remote IT Support
  • 24 X 7 Unlimited Onsite Support
  • 24 X 7 Proactive Health Monitoring
  • 24 X 7 Security Monitoring
  • Strategic Guidance
  • Projects and Consultancy
  • Professional Services
  • Business Continuity
  • Telephony and Connectivity
  • Hardware Maintenance & Support
  • Cloud Solutions
  • Security and Compliance
  • Monthly Reporting
  • Document Management

Add-on Services

  • Asset Categorization and Normalization
  • Enriched Asset Information
  • CMDB Synchronization
  • Vulnerability Management
  • Configuration Assessment
  • Certificate Assessment
  • Cloud Security Assessment
  • Container Security Assessment
  • Continuous Monitoring
  • Threat Protection
  • Patch Management
  • Container Runtime Protection
  • Mobile Device Management
  • Cloud Security Posture Mgmt(AWS,Azure & GCP)

Why Choose Teceze As Your Managed IT Services Partner?

In case of a business-critical IT emergency, we will provide you with immediate technical support. If we can’t provide a remote solution, then we’ll be sending a field support engineer to your site across UK within an hour.

You’ll have your own dedicated account manager to make sure you get the most out of your ongoing IT investment and have a consistently high customer service level. A monthly account analysis will be done by your account manager and they will also schedule the annual IT infrastructure audit.

Our award-winning consulting and project management departments assist our Account Managers. We are aiding for all tools that are used on the business. Our IT Support approach is completely a managed service.

1

Bronze

Price - TBD

Account Management

  • Service Delivery Manager (Monthly Meeting)
  • Carrier Management
  • Incident Management
  • Service Portal access
  • Proactive Monitoring
  • ICMP Monitoring
  • Real time statistics (5s delay)
  • Performance Monitoring
  • Capacity Monitoring

Support Services

  • Network Support
  • Wireless Support
  • Firewall Support
  • Applications Support
  • Server Support
  • Antivirus + Endpoint Management
  • Unlimited remote support
  • Unlimited onsite support (Limited to P1 Issues)
  • Patch Management and Device Backups
  • Unlimited Network / Firewall Firmware Upgrade
  • System / Server / Network Backups

Reporting

  • Alerts reporting
  • Adhoc reports
  • Vendor Advisories
  • Thresholding
  • Ticket reports
  • Post incident review
  • Document Management

more

2

Silver

Price - TBD

Account Management

  • Service Delivery Manager (Monthly Meeting)
  • Service Delivery Manager (Monthly Meeting)
  • Carrier Management
  • Incident Management
  • Service Portal access

Proactive Monitoring

  • ICMP Monitoring
  • Real time statistics (5s delay)
  • Performance Monitoring
  • Capacity Monitoring

Support Services

  • Network Support
  • Wireless Support
  • Firewall Support
  • Applications Support
  • Server Support
  • Antivirus + Endpoint Management
  • Unlimited remote support
  • Unlimited onsite support (Limited to P1 Issues)

Patch Management and Device Backups

Reporting

  • Unlimited Network / Firewall Firmware Upgrade
  • Unlimited Endpoints / Server Patching
  • System / Server / Network Backups
    • Alerts reporting
    • Adhoc reports
    • Vendor Advisories
    • Thresholding
    • Ticket reports
    • Post incident review
    • Document Management
  • more

3

Gold

Price - TBD

Account Management

  • Service Delivery Manager (Monthly Meeting)
  • Carrier Management
  • Incident Management
  • Service Portal access

Proactive Monitoring

  • ICMP Monitoring
  • Real time statistics (5s delay)
  • Performance Monitoring
  • Capacity Monitoring

Support Services

  • Network Support
  • Wireless Support
  • Firewall Support
  • Applications Support
  • Server Support
  • Antivirus + Endpoint Management
  • Unlimited remote support
  • Unlimited onsite support (Limited to P1 Issues)

Patch Management and Device Backups

  • Unlimited Network / Firewall Firmware Upgrade
  • Unlimited Endpoints / Server Patching
  • System / Server / Network Backups

Reporting

  • Alerts reporting
  • Adhoc reports
  • Vendor Advisories
  • Thresholding
  • Ticket reports
  • Post incident review
  • Document Management

more

Looking for a New Managed IT Service Provider to migrate to?

If so, we’d love to speak to you! Some of our most successful partnerships are with organisations that have switched to Teceze from an existing provider. The reasons why they move are many and varied. Some have simply outgrown their existing partner and looked to Teceze for more mature services.

Others, through rapid growth, needed round the clock IT support and their existing partner couldn’t provide that.

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