At Teceze, our Service Desk solutions make it possible for you to leave your service responsibilities to us. We can help to implement a single, focused service desk designed around the needs of your business with the support consisting of

A centralised Service Desk designed to deal with all issues 24/7 Clearly defined ownership and responsibilities through our Global IT engagement model

A focused communication between the client and end user by implementing escalation processes and procedures

Third-party management and negotiation on behalf of your customers A wider selection of resources. Assistance with sickness, holidays and peak periods through a greater level of flexibility delivered by Global IT as part of the focussed Service Desk team.

A Service Delivery that pre-empts problems through innovative methods of call logging and tracking, Remote Client access and EDI. You and your users will benefit from 60% of all incidents being resolved first time.

Service Desk Solution

Access to a wide range of skills that can be called upon to help deliver all of the ITIL Service Management Practices. This includes Service Design, Service Strategy, Service Operation, Service Transition and on-going improvements to the service.


Service Desk Solutions


Service Description


Managed Services


Management Services

Best Practice implementation

Best Practice implementation. Operating within ITIL Service Management Practices through the use of Industry leading technology. Global IT has the ability to deliver a level of service that is constantly evolving and improving.

Services Description

Tape storage on-site and off-site in a secure and fireproof environment with agreed schedules of backup rotation.

The benefits of Global IT Infrastructure Systems Management Solution is that, it enables you and your business to put more focus on other areas of your business by concentrating your resources.

When you allow us to take care of your Systems Management tasks, you will benefit from an expert service that is trusted and that makes it possible for you to focus on your own areas of expertise – your business!

Managed Services

There are additional advantages:

The cost of ownership is significantly reduced as your system will no longer suffer from costly problems and downtime, leading to a more efficient operation.

Skilled resources on hand when you need them without worrying about the costs. Global IT Infrastructures ensure that our support resource is available when you need it.

Mobile Device Management

Forming part of the VDI solution, Global IT’s Mobile Device Management (MDM) solution can be deployed, delivering a greater level of control and security for your mobile devices.

The solution is designed to enhance the capabilities of Microsoft System Centre Configuration Manager and deliver a complete MDM solution for each mobile platform. It integrates seamlessly with the existing configuration manager tool with no requirement for additional servers or hardware.


Functionality includes

Device activation in order to be able to access corporate services. Application, documents, policies and settings deployment. Auto provisions certificates.


Monitoring of devices

Monitoring of devices for breach of policy such as running non-native applications or changing phone settings. Detection of Jailbreak or Rooting.


Device location

Password reset, remote locking and full or selective wipe. Settings can be managed remotely. Detailed reports.

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