Outsell – Managed Security Services Case Study 

How TECEZE helped Outsell strengthen endpoint protection, reduce phishing exposure, and maintain reliable 24×7 support operations without slowing business agility.

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873
Tickets Managed
96%
SLA Performance
50
50
4 Years
Managed Support
Client Overview

Client Overview

Outsell is a US-based SaaS organization operating in a fast-paced digital environment where uptime, responsiveness, and operational agility directly impact business continuity. With a lean internal IT structure and growing support demands, the company required a security partner capable of delivering reliable day-to-day cybersecurity operations at scale.

Dual-Continent Ops

Unified security across US regions.

Endpoints Protected

Full lifecycle management and monitoring.

Long-term Partnership

Strategic alignment with Client Overview .

50

Geography

30

Users

US

Primary Hubs

SaaS

Industry

Business Requirements

The organization required a comprehensive solution to modernize its systems, enhance security, and streamline operations while ensuring compatibility with existing technologies and future scalability.

Strategic Needs

Outsell required a lightweight yet reliable security operations model capable of protecting endpoints, minimizing phishing risks, and maintaining uninterrupted support services while preserving operational agility.

Strategic Needs

Endpoint Protection

Reducing exposure to malware and ransomware threats across user environments.

Email Threat Defense

Strengthening defenses against phishing and malicious email campaigns.

Support Scalability

Maintaining service reliability despite growing operational demand.

Solution & Execution

Automated Endpoint Detection & Response
Continuous Vulnerability Management Scanning
Unified XDR for Cross-Domain Threat Hunting
Managed EDR

Managed EDR

Vuln Scan

Vuln Scan

XDR Platform

XDR Platform

MDR Services

MDR Services

Outcomes
Measurable Success

The engagement enabled Outsell to maintain stable security operations while improving service responsiveness and reducing operational strain on internal teams.

Operational Stability
Support operations achieved consistent SLA performance across the engagement.
96%
24/7
Reduced Phishing Exposure
Improved monitoring significantly reduced the impact of email-based threats.
Agile Support Operations
Reliable support delivery was achieved without increasing internal IT complexity.
4 Years
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