Managed IT Services

Managed IT Services

Service Desk Solution
Our Service Desk Solutions can take your service responsibilities off your shoulders by setting up and managing a unified, focused Service Desk for your business. Our single source support consists of:

  • Centralised 24×7 Service Desk for all issues, enabling you to offer 24/7 support
  • Global IT client engagement model ensure that all parties are fully aware of ownership and responsibilities
  • Escalation processes and procedures with full communication to the end user and client
  • Third party management and negotiation on behalf of your customers
  • Access to a greater pool of resources. As part of a focussed Service Desk team Global IT gives extra flexibility and provides added cover for sickness, holidays and peak periods
  • Proactive Service Delivery. We employ innovative methods of call logging and tracking, Remote Client Access, EDI. 60% of Iincidents are resolved with first time fix
  • Skills at your disposal to deliver all of the ITIL Service Management Practices incorporating Service
  • Design, Service Strategy, Service Operation, Service Transition and Continual Service Improvement
  • Implementation of Best Practice. Using industry leading technology which operates within ITIL Service Management Practices, Global IT is able to deliver a continuously improving and effective level of service

System Management Solution
Global IT Infrastrucutre Managed IT Solutions delivers a specialist,professional and highly flexible service tailored to your needs.

  • Service can be offered on-site, remotely or hosted in Global IT Infrastrucutre’s Data Centres. It all depends on your space, your needs and your preferences.
  • Our team are all highly skilled specialists in many areas of competency who can be dedicated to your business as named primary systems managers, or made available when required to maintain the infrastructure.
  • We take a proactive approach to monitoring your systems and network using a selection of powerful tools to provide alerts, scripted fix on alert and reporting information for trend and capacity analysis. Services also include: automated download of available patches and anti virus updates and our systems administration to ensure ongoing user access at agreed security levels.
  • We provide onsite and offsite tape storage in fireproof secure environments and ensure backup rotation to agreed schedules.Benefits of the Global IT Infrastrucutre Systems Management SolutionIt makes business sense to concentrate your resources where they can maximise the potential of your organisation. By handing over your systems management tasks (and associated headaches) to a trusted, expert specialist, you and your staff are freed up to focus your own areas of expertise – your business!

And there are further important advantages:

  • Reduced cost of ownership because your system is operating efficiently and without expensive problems or downtime.
  • Prompt access to a wide array of skilled resource when you need them, without the overheads. Global IT Infrastrucutre guarantees the availability of our support resource.
  • Greater efficiency and reliability due to proactive monitoring of your systems. We can also provide systems performance statistics and availability reporting, so you can see exactly how you’re doing.
    Peace of mind because your data and reputation is protected due to secure data retention and a safe hosted environment.

Mobile Device Management
Global IT’s Mobile Device Management (MDM) solution can be deployed as part of the VDI solution to secure and control mobile devices. The solution enhances the capabilities of Microsoft System Centre configuration Manager and provides a full MDM solution for all mobile platforms, integrating into the existing configuration manager tool with no requirements for additional servers or hardware.

Functionality includes;

  • Activation of devices to receive access to corporate services
  • Deploys applications, documents, policies and settings
  • Auto provisions certificates
  • Device monitoring for breach of policy e.g. running applications, changing

Phone settings:

  • Jailbreak/Rooting detection
  • Device location
  • Remote locking, password reset, full or selective wipe
  • Remotely manage settings e.g. new corporate wireless network
  • Provides detailed reporting

Web Development

We always focused on high quality websites that require low maintenance and adhere to the trends preferred by global clients in the website development arena. When it comes to custom web applications, we are the masters of the trade.

Our expert team is capable of creating a wide range of websites ranging from simple static websites to the most complicated e-commerce websites and web applications. While our web designs focus on attracting clients at the first sight, we keep in mind the ease of navigation, easy accessibility to vital information, compelling content that could make the visitors perform an action, and require applications that could make it a pleasant experience for customers.

Global IT Infrastructure has developed a variety of web applications for various purposes such as e-commerce, Matrimonial websites, Content Management System, Open source integration like Opencart, Joomla, Magento, Drupal, OS Commerce, Word Press and etc., dating websites, and online stores. Unless it is an informative website that is created to spread knowledge, we insist on interactive web applications to generate more leads to the businesses. When it comes to web applications, we are undoubtedly the leaders in creating innovative web applications. If you are on the lookout for website development company, do not hesitate to compare our quality and pricing with any of the reputed web development company. If you are on the lookout for a holistic website development, come on join hands with us and feel the difference in the progress of your online business.