Our Managed IT Services

In the modern business world, every company needs an IT Department. However, having an IT Department could be very expensive and also a very critical thing. Here Teceze provides fully Managed IT Services & IT Consulting service and help your business run smoothly and successfully. Our Managed IT Service serves all the benefits like having your own IT Support Team, you work without the pressure of taking full time staff.

Our cost-effective IT solutions can help you cut your total expenses, keep you up and running, and allowing you to be more competitive in the market. We reduce risk in order to increase your company's uptime. We take care of all your IT technical concerns so you can concentrate on operating your business, which will help you expand. That's why we provide a variety of services to match your requirements, such as Desktop as a Service, Managed Security, Managed Network & Infrastructure, Identity and Access Management, Managed Hosting, Managed Compliance, and more.

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Managed IT Service London

Your office may have a mix of IT hardware and software that requires professionals to keep them running, allowing your company and its employees to be more efficient. We are working 24/7 support and helpdesk; we will assure you IT infrastructure is in good hands. If your company does not have an IT department, managing it on your own may be difficult and take up more of your valuable time. Our IT experts are ready to assist you with a variety of methods and solutions to support your IT infrastructure and business.

Based on your requirement(s), we will analyse your Company's Infrastructure. Our Technical team will provide insights and thoughts about your current infrastructure and then we would recommend which plan is more beneficial and cost effective. This is our process for every company and before implementing our Manage IT Service process.

Our Simple On-Boarding Process

We understand that it is necessary to make the decision to turn over, a part or all of the IT role to a third party and a smooth transition is essential to the ongoing partnership’s success. You are in safe hands, with Teceze. Our tried and tested approach is based on longstanding experience.

We will seamlessly, effectively, and on-time migrate all or part of your IT services from you or your current supplier to us.

 

p1

1. Initiation of a Project

We assign a dedicated transition manager, set out the transition strategy, and decide on the requirements for transition progress and the path to implementation.

 

p2

2. Knowledge Transfer

We use existing suppliers and internal teams to capture and share information. We outline each Party's roles and obligations in the process.

p1

3. Reverse Knowledge Transfer

Reverse KT where knowledge recipients give documented feedback to project SMEs to demonstrate knowledge acquisition during the service transition process.

 

p3

4. Services Setup

We use existing suppliers and internal teams to capture and share information. We outline each Party's roles and obligations in the process.

p4

5. Services Transition

In a phased approach, we take responsibility for services from the current supplier or customer to mitigate any potential impact on the business as usual.

 

p5

6. Handover

We contractually shoulder the responsibility as per the agreed SLA for the delivery of all in-scope services after the "Service start date".

Areas that Our Service covers

  • 24 X 7 Unlimited Remote IT Support
  • 24 X 7 Unlimited Onsite Support
  • 24 X 7 Proactive Health Monitoring
  • 24 X 7 Security Monitoring
  • Strategic Guidance
  • Projects and Consultancy
  • Professional Services
  • Business Continuity
  • Telephony and Connectivity
  • Hardware Maintenance & Support
  • Cloud Solutions
  • Security and Compliance
  • Monthly Reporting
  • Document Management

Add-on Services

  • Asset Categorization and Normalization
  • Enriched Asset Information
  • CMDB Synchronization
  • Vulnerability Management
  • Configuration Assessment
  • Certificate Assessment
  • Cloud Security Assessment
  • Container Security Assessment
  • Continuous Monitoring
  • Threat Protection
  • Patch Management
  • Container Runtime Protection
  • Mobile Device Management
  • Cloud Security Posture Mgmt(AWS,Azure & GCP)

Why Choose Teceze As Your Managed IT Services Partner?

  • We pro-actively monitor any potential issues which may arise and tackle them before they become a problem.
  • Most of our customers report that their systems are up and running 99% of the time.
  • Multiple Monitoring solutions help in issue alerting for all IP – enabled devices.
  • Next-Generation Technology management solutions for a fast response.
  • 2 NOC & SOC centres headquartered in the UK and the secondary location is the USA operated 24*7*365.
  • Dedicated business account manager to understand your requirement and Technical account manager to address all your technical issues.
  • Outsourced Service Desk customized to reporting requirements and high availability SLAs.
  • You can choose the Opex Payment option (monthly, quarterly, or yearly) with no hidden fees.

Our award-winning Managed IT Services are available in the United Kingdom, Ireland, Sweden, and the United States. We work with companies that have IT Managers or do not have an in-house IT department. Our IT support offers both remote and on-site assistance, both during and after business hours. We don't only manage IT technical difficulties; we hunt for solutions to help your business grow. We do provide ad hoc IT support, or you may reserve some time at the beginning by purchasing support tickets.

1

Bronze

Price - TBD

Account Management

  • ✓ Incident Management
  • ✓ Service Portal access
  • ✓ Proactive Monitoring
  • ✓ ICMP Monitoring
  • ✓ Capacity Monitoring
  • x Service Delivery Manager (Monthly Meeting)
  • x Carrier Management
  • x Real time statistics (5s delay)
  • x Performance Monitoring

Support Services

  • ✓ Applications Support
  • ✓ Antivirus + Endpoint Management
  • ✓ Unlimited remote support
  • ✓ Patch Management and Device Backups
  • x Server Support
  • x Unlimited onsite support (Limited to P1 Issues)
  • x Unlimited Network / Firewall Firmware Upgrade
  • x System / Server / Network Backups
  • x Network Support
  • x Wireless Support
  • x Firewall Support

Reporting

  • x Alerts reporting
  • x Adhoc reports
  • x Vendor Advisories
  • x Thresholding
  • x Ticket reports
  • x Post incident review
  • x Document Management

more

Silver

Price - TBD

Account Management

  • ✓ Incident Management
  • ✓ Service Portal access
  • ✓ Proactive Monitoring
  • ✓ ICMP Monitoring
  • x  Capacity Monitoring
  • ✓ Service Delivery Manager (Monthly Meeting)
  • ✓ Carrier Management
  • ✓ Real-time statistics (5s delay)
  • ✓ Performance Monitoring

Support Services

  • ✓ Applications Support
  • ✓ Antivirus + Endpoint Management
  • ✓ Unlimited remote support
  • ✓ Patch Management and Device Backups
  • ✓  Server Support
  • ✓ Unlimited onsite support (Limited to P1 Issues)
  • ✓ Unlimited Network / Firewall Firmware Upgrade
  • ✓ System / Server / Network Backups
  • x Network Support
  • x Wireless Support
  • x Firewall Support

Reporting

  • x Alerts reporting
  • x Adhoc reports
  • x Vendor Advisories
  • x Thresholding
  • x Ticket reports
  • x Post incident review
  • x Document Management
  • more

3

Gold

Price - TBD

Account Management

  • ✓ Incident Management
  • ✓ Service Portal access
  • ✓ Proactive Monitoring
  • ✓ ICMP Monitoring
  • ✓  Capacity Monitoring
  • ✓ Service Delivery Manager (Monthly Meeting)
  • ✓ Carrier Management
  • ✓ Real-time statistics (5s delay)
  • ✓ Performance Monitoring

Support Services

  • ✓ Applications Support
  • ✓ Antivirus + Endpoint Management
  • ✓ Unlimited remote support
  • ✓ Patch Management and Device Backups
  • ✓  Server Support
  • ✓ Unlimited onsite support (Limited to P1 Issues)
  • ✓ Unlimited Network / Firewall Firmware Upgrade
  • ✓ System / Server / Network Backups
  • x Network Support
  • x Wireless Support
  • x Firewall Support

Reporting

  • ✓ Alerts reporting
  • ✓ Adhoc reports
  • ✓ Vendor Advisories
  • ✓ Thresholding
  • ✓ Ticket reports
  • ✓ Post incident review
  • ✓ Document Management

more

Looking for a New Managed IT Service Provider to Migrate to?

We’d love to speak to you! Some of our most successful partnerships are with organisations that have switched to Teceze from an existing provider. The reasons why they move are many and varied. Some have simply outgrown their existing partner and looked to Teceze for more mature services.

Others, through rapid growth, needed round the clock IT support and their existing partner couldn’t provide that.

For pricing on these additional services, please contact our sales team directly on sales@teceze.com

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