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Genpact is an American professional services company that deals with business outsourcing solutions, supply chain management, customer service management, information technology services, data analytics, and financial services with an equipped global presence across 30 countries.

At the forefront of digital and service transformation, Genpact has adopted a sustainable strategy in promoting data and predictive analytics as business management solutions to keep its operations afloat with effective service standards.


Genpact had challenges with existing vendors in terms of enterprise support management services due to the lack of a viable service desk, which meant that multiple service requests went awry, as there was a severe delay in the processing of service requests. The repair requests to fix the laptop devices, hardware interfaces and storage systems largely went unnoticed, which affected the business productivity of Genpact’s offices, as no dedicated support system was put in place to address the repair requests and system restoration issues.


Genpact provided the necessary contractual obligations to Teceze to handle the enterprise support system services. A dedicated service desk was put in place to handle multiple service requests at the same time and the placed service requests were comfortably resolved with a quick strategic mechanism. Teceze’s efficient professional experts and system engineers provide readily effective solutions in addressing the repair service requests

Solution Highlights

  • Service desk tracks and manages requests efficiently.
  • 24/7 support system handles various requests.
  • Efficient supply process for prompt request handling.
  • Faster response times
  • Market leading rates
  • Accurate cost reporting
  • Harmonized technology
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