Let's imagine a post-Covid world of customer experience. We should expect that the immediate crisis will outlast the shifts in customer expectations and business models. We expect some of them to change people's preferences forever once customers acclimate to new digital or remote models—accelerating changes already underway before the crisis.

As the owner of a small business, you should always be searching for ways to develop your firm. Whether you have just launched your start-up, or you are trying to keep your business at the forefront of innovation, you should take advantage of the latest technology that is constantly being developed. Some of the new ways in which you can develop your market, increase productivity, and protect your company have been highlighted.

We have outlined some trends in technology that could help your business in 2021.

1.Onboarding Remotely

We are still months away from a full, "normalized" return to a workplace, as stated. Some businesses do not think they will accept staff back until the early summer of 2021.

As you have certainly learned hundreds of times over the past year, it is very likely that remote work will remain here, even though it presents a few logistical problems. Thus, even though the green light is issued to employees to return to "business as usual", the very meaning of what it is may have already changed.

US cities are experiencing significant population reductions, indicating that remote work is likely to continue to be a norm for years to come. So, when a new employee does not live anywhere near HQ, how can businesses cope with the challenge of onboarding?

They will need to rely on a software that directs each part of the process of onboarding. Critically, these tools can also help workers understand who is doing what in the organizational chart and promote/improve a first digital model of operations.

2.Natural Language Processing

Structured data, such as what is contained in spreadsheets and tables, accounts only for part of the data available to an organization. According to research, 80% of market data is unstructured and is thus less available to decision-makers.

The latest study, "Foresight 2021: Top Emerging Technologies to Watch", identifies and rates 12 primary technologies over the next 10 years that will reshape the planet.

The ability to parse voice and text data is a huge opportunity, and in virtually every field, NLP promises powerful abilities to gain information from large piles of unstructured data. As organizations aim to handle information of all kinds more efficiently, NLP is the most likely to influence common cases of IT to use.

3.5G

The next trend in technology that follows the IoT is 5G. Where 3G and 4G technologies have enabled us to access the internet, use data-driven services, increase the bandwidth of streaming on Spotify or YouTube, and so on, 5G services are expected to revolutionize our lives. By enabling services that rely on advanced technologies such as AR and VRR, along with cloud-based gaming services such as Google Stadia, NVidia GeForce Now and much more. HD cameras, which help improve safety and traffic management, smart grid control and smart retail, are expected to be used in factories.

Just about every telecommunications firm, such as Verizon, Tmobile, Apple, Nokia Corp, QualComm, is currently working on 5G applications. By the end of 2021, 5G networks are scheduled to be launched globally in 2021, with more than 50 providers offering services in about 30 countries, making it a new technological revolution that you need to watch out for and even save a spot in.

Not to put too many buzzwords here, but if your company is considering any investment in IoT for similar reasons, 5G can also help.

4.Internet of Things (IoT)

IoT is another exciting new software trend. With WiFi connectivity, several "things" are now being constructed, meaning they can be linked to the Internet and to each other. The Internet of Things is the future and has already made it possible to communicate and share data over the Internet with smartphones, home appliances, vehicles, and much more.

As customers, we already use IoT and benefit from it. If we forget when we leave for work and preheat our ovens on our way home from work, all while monitoring our fitness on our Fitbits, we can lock our doors remotely. Companies still have plenty to gain, though, now and in the near future. As data is collected and analyzed, the IoT will allow better security, productivity and decision making for businesses. It will allow for predictive maintenance, speed up medical treatment, enhance customer service, and provide advantages that we have not even imagined yet.

And we are still in the early stages of this emerging technology trend: forecasts indicate that about 50 billion of these IoT devices will be used worldwide by 2030, establishing a comprehensive network of connected devices ranging from smartphones to kitchen appliances.

5.Robotic Process Automation (RPA)

Another technology that automates work is Robotic Process Automation, or RPA, including AI and Machine Learning. RPA is the use of software to simplify business processes such as program interpretation, transaction processing, data handling, and even email replying. Repetitive tasks that people used to do are automated by RPA.

While RPA automation is estimated by research to threaten the livelihoods of 230 million or more information employees or about 9% of the global workforce, RPA is also creating new jobs while changing existing jobs.

Summary

The advancement of technology in 2021 will continue somewhat until 2020, but the effect of Covid-19 will change over the course of the year. In 2021, many of our emerging behaviours will become part of the new standard, helping drive big developments in technology and industry.

We are still months away from a full, "normalized" return to a workplace, as stated. Some businesses do not think they will accept staff back until the early summer of 2021.