Axa Investment Managers is a global investment management firm with offices in over 22 locations across the globe. Being the dedicated investment arm of the Axa Group, Axa Investment Managers specializes in asset management, private equities, and hedge funds. With the advent of multi-investment platforms, Axa managed to up its ante by creating a couple of business units namely Axa IM Alts and Axa IM Core with a focus on structured financial operations and insurance management processes
The previous service provider of Axa had challenges find employees who combined technical troubleshooting knowledge and good customer service skills with the ability to successfully apply essential service desk practices and provide an excellent customer service. High turnover and lack of available talent that met the expectations of the Level 1 role at the IT help desk outsourcing operations affected Axa’s business needs.
TECEZE has provided an effective service desk arrangement to AXA Investment Managers. Since taking over the desk, the response times have been halved, with an increase in customer satisfaction by a whopping 62% rise and costs have been reduced by 34% per year.
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