NTT Data is a Japanese multinational information technology service and consulting advisory firm that offers business solutions on digital transformation and IT modernization processes.

As part of the NTT Global Group, NTT Data delivers innovative solutions in transforming the digital ecosystems of various business organizations across various countries of the world. NTT Data is recognized one of the topmost global firms in digital innovation.

Challenges

The IT service management process lacked a streamlined integration mechanism, which affected NTT Data’s business operations. Due to the complexity in system configuration patterns, the service management system consumed excessive resources, which adversely affected the operational costs.
 

NTT Data handed out the essential contractual obligations to Teceze to deal with the IT service implementation and transition management.
Ranging from product supplies to the configuration of software management systems, Teceze adopted a systemic approach in constructing an efficient software management service model. With the service management tool, Teceze effectively handled the service transition, system integration and software installation processes with acute precision.