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Importance Of Remote Support | Why You Need An MSP?

Managed services 10/09/2020 - 12:27 by Swami Nathan

With social constraints that are likely to remain for the rest of the year, more businesses are turning to safer and more flexible working methods including remote work and remote support.

The current COVID-19 pandemic has forced companies around the Globe to quickly find new ways of working that will allow their business to continue operating, while safeguarding the safety of their employees and clients. As a result, for the very first time, many companies have recently embraced Remote working with both employers and staff; who are now enjoying the benefits of it.

Importance of Remote Support

Most business owners understand that professional IT support staff are needed. Computer networks and online operations have become important factors in the conduct of a modern company and these systems require specialised support for efficiency and safety purposes.

That said, it can be extremely expensive to hire IT personnel on-site. It may be beyond the means of many small businesses, or even their mid-sized brethren, to compete for the best and brightest. With the burden on companies to provide customers and consumers with the latest technological advances and to protect private information of customers, some companies could be caught between a rock and a hard place.

Nonetheless, there is an option that might include the realistic and financial options many businesses are searching for. Remote support will allow owners and operators to concentrate on the important tasks which are needed to keep their businesses afloat. You don’t need to pay huge bucks for a dedicated network administrator and IT security personnel with Remote Support options.

Here are some of the benefits you will gain from hiring a reputable and reliable provider of remote technical assistance.

Monitoring and Assistance – Some of the strongest characteristics of networks with remote support is that, they prefer to provide monitoring and repair services to ensure that the network remains up and running. Monitoring is an integral part of setting a standard for activity so that suspicious network behaviour can be identified, and would-be hackers can stop their activities before any harm occurs. Uptime and health will only benefit from the introduction of supervisory services.

Maintenance is important too. When you are hiring a remote support vendor for your company, you should choose packages that include daily software and firmware updates, so that you are always safe and updated.

Cost Savings – It will indeed cost you some money to recruit a remote technical support company, but it is likely to be considerably less than you can pay full-time, on-site workers who can give you the same benefits. With skills and expertise, and an endless variety of choices for supporting software and security apps, seeking a reason not to employ remote technical support for your company would be hard-pressed.

Expert Support – Organizations that offer remote support services will recruit the most technically trained workers, ensuring you have access to expert treatment and fast solution implementation. This will help you get back on track and running in no time, no matter what issues you face. Additionally, most remote support groups can also provide technicians on-site as needed, solving any hardware, software, or network issues you may experience.

Off-premises Backup – Sure, you can build your cloud accounts, but then you have to handle them when it comes to running your company, in addition to everything else on your plate. Off-site backup services can be provided by your remote service provider so that you have a saving point to return to, if the worst happens and then you find yourself suffering from downtime or a malicious hacker attack.

Protection – Computer protection is of paramount importance to companies, many of which are seriously under-protected. Experts say it’s a matter of, if a small business is going to suffer a Data breach, and not when, so you need to prepare as best you can.

You don’t have the same target as a mega-corporation on your back, so you could avoid the attention of elite hackers. Lower-level offenders, however, may take an interest in the sensitive data that you store, including customer names, birth dates, and details on a credit card, among other data.

A remote support provider can provide you with outstanding security solutions, and supervisory services will supplement these protection measures.

Why you need remote support with an MSP?

Here the morality of the storey is pretty clear — never grant remote access to people you don’t know and trust entirely. You may think that there is nothing worth coveting about your business and you can just ask someone competent in IT to solve a tech problem, but taking precautions is much safer. You might never know when the business will be struck by an IT problem, so it’s a good idea to be vigilant about it instead of hiring someone who may not be completely trustworthy.

It is here that managed IT service providers (MSPs) like Teceze can support. MSPs provide reliable and secure business computer support services to SMBs which help them reduce downtime caused by various cyber threats such as malware and Phishing.

The current IT department cannot always be well-rounded when it comes to solving IT challenges, so working with a reputable MSP adds to their knowledge base and strengthens their capabilities.

Partnering with an MSP also means your company is secured 24/7/365, even though the in-house IT department is not in the office physically. You would be safe even though your company suffers in the middle of the night from a distributed denial-of-service (DDoS) attack. While other companies would only be able to contain the attack as soon as the IT staff arrives the next working day, your company can respond to the threat within minutes.

MSPs can monitor your IT infrastructure proactively for possible threats which may affect your business. We should install the proper hardware and software in this situation to avoid DDoS attacks, such as Firewalls. We will also distribute the servers in various countries through several data centres. It will make it more difficult for a cybercriminal to target more than a portion of your servers; even if they get a hold of your data, it won’t affect them all.

And because MSPs are a team of experts committed to keeping your company running smoothly and defending against all risks, you can be sure they can keep your sensitive data secure from prying eyes. IT vendors also collaborate with market leaders in technology such as Microsoft, HP, Dell, Samsung, and VMWare to provide IT solutions that will work with many SMBs. Better part? MSPs are not as expensive as in-house IT staff.

What are you supposed to look for in a good remote support team?

Today, providers of software solutions also provide remote support; provide a range of services tailored to the needs of their customers. There is, however, a simple set of benefits that should be provided by every remote support team:

  1. A team of experts skilled in providing effective solutions and ensuring the integrity of your systems after they intervene
  2. Support to initial call resolution;
  3. Using high-quality remote access and encrypted communication tools to ensure the protection of sensitive information about the organization;
  4. Implementing a learning culture that encourages the staff of the company to be educated in the use of the technologies they are gaining.

Such components ensure an acceptable degree of satisfaction when obtaining and using the software solution.

Remember that the provider you choose has to ensure that the need for assistance gradually decreases. When your tool is efficient, stable; and only in rare and limited circumstances does it need on-site support; that means you have made the right choice when selecting your software solution and provider.

With Teceze remote assistance, our IT professionals will access your computer system remotely, finding any challenges you are facing and addressing them quickly and efficiently while adhering to existing social constraints. If you would like to know more about our remote support programmes, please contact our sales team.

The only way to protect what you’ve worked hard to build is to be vigilant when it comes to cybersecurity. If you’d like to know more about how your business can benefit from managed services, just give us a call, we are here to help.

 

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