99% SLA for Secure Disposal of 1,500 IT Assets

A global automotive safety technology business partnered with HCLTech and TECEZE to securely retire 1,500 IT assets within a 12-month programme. TECEZE managed certified data wiping, degaussing, physical destruction and end-to-end chain of custody, achieving 99% SLA attainment against a five-business-day turnaround.

About the Client

The client is an automotive safety technology business developing advanced driver assistance and active safety systems for vehicle manufacturers, with engineering centres and commercial facilities internationally.

At a glance

Industry
Automotive Safety Technology
Headquarters
Global
Products & services
Secure IT Asset Disposal — Teceze with HCLTech as Systems Integrator, 12-month contract, 5 business day agreed turnaround per batch
Challenge
Secure, certified disposal of IT assets at scale with consistent turnaround and full documentation across a global footprint

Success highlights

  • 99% SLA attainment
  • 1,500 assets securely disposed
  • 450 assets certified data-wiped
  • 100% of applicable assets covered by certificate-backed disposal documentation

The challenge

Corporate meeting

Retiring Sensitive Assets Without Leaving a Data-Protection Gap

The constraint: Provable sanitisation, unbroken chain of custody, certificate-backed disposal, consistent global turnaround

End-of-life devices containing sensitive engineering and design information required provable sanitisation rather than best-effort deletion. For an automotive safety technology company, the data on retired devices wasn’t incidental — it represented design and engineering IP that couldn’t be assumed erased simply because a device had been decommissioned. Every asset needed to remain traceable from collection through processing and final disposition, with no gap in custody where a device’s status or location became uncertain.

That traceability requirement had to hold at scale and across a global footprint, with a consistent agreed turnaround per batch rather than variable timelines depending on region or asset volume. Anything short of certificate-backed documentation for every applicable asset would have left the organization unable to demonstrate compliance if challenged, turning IT asset disposal from a routine operational task into unmanaged risk. The organization needed a disposal partner that could guarantee provable data destruction, unbroken chain of custody, and consistent turnaround simultaneously rather than treating them as separate concerns.


Our approach

A Traceable, Classification-Driven Disposal Process

HCLTech engaged TECEZE as its specialist delivery partner to manage secure asset disposal with individual asset traceability, controlled disposition and certificate-backed sanitisation. Every asset was individually tracked from collection through processing to final disposition, maintaining a complete custody record at asset level rather than relying on batch-level assumptions about where a device had ended up. Assets were routed to data wiping, degaussing or physical destruction according to device type and data classification, ensuring the method of sanitisation matched the sensitivity of what the device had held rather than applying a single blanket process to everything that arrived. Certified data wiping generated a Certificate of Destruction mapped to the individual asset, while e-waste certificates supported applicable physical disposal activities, giving the organization documentary proof for every asset rather than a general assurance covering the batch as a whole. Collection, processing and certification were managed against the agreed five-business-day cycle, with disposal documentation issued as part of the process rather than reconstructed after the fact.

From challenge to transformation, the solution included:

Serialised Chain of Custody

Every asset individually tracked from collection through processing to final disposition, maintaining a complete custody record at asset level.

Classification-Driven Disposition

Assets routed to data wiping, degaussing or physical destruction according to device type and data classification.

Certificate-Backed Sanitisation

Certified data wiping generating a Certificate of Destruction mapped to the individual asset, with e-waste certificates supporting applicable physical disposal activities.

Five-Day Processing Discipline

Collection, processing and certification managed against the agreed five-business-day cycle, with disposal documentation issued as part of the process.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and asset traceability visible:

Cadence Forum Focus
Per Batch Collection & Processing Review Batch turnaround against the 5-day SLA, asset count reconciliation, exception handling
Weekly Certification Status Review Certificate issuance status, data-wipe confirmation, e-waste documentation
Monthly Governance Call SLA attainment, chain-of-custody audit sampling, disposal method mix by classification
Quarterly Business Review Programme volume trends, documentation completeness, contract scope review

The Results

Proven results at scale

99%SLA Attainment
1,500Assets Disposed
450Assets Data-Wiped
1,500Assets securely disposed per year with complete custody records
450Assets certified data-wiped before disposal
100%Applicable assets covered by Certificate of Destruction and e-waste certificate

What the client says

“TECEZE provided the traceability, secure handling and documentation needed to retire sensitive IT assets with confidence.”

— Senior Operations Lead

Delivery partnership

How Teceze Executes on This Engagement

HCLTech served as the Systems Integrator, holding the client relationship and overall programme governance, while TECEZE operated as the specialist delivery partner for secure IT asset disposal.


Looking ahead

Maintaining Secure, Audit-Ready Asset Retirement

The established disposal model provides a repeatable framework for future IT asset retirement, maintaining individual asset traceability, classification-driven disposition and certificate-backed documentation throughout the lifecycle.