CRO
Quotes That Take Days
Thousands of SKUs, pricing rules nobody fully understands, and approvals by email.
ServicesEnterprise Applications
Customer · Revenue · Service · Agentic
For companies with many products, business units, sites and field teams. We connect Salesforce, ServiceNow and your ERP, then add AI agents, so the journey from quote to cash to service stops leaking time and revenue at every hand-off.
One customer, one connected flow
Lead to Revenue
Pipeline, Accounts, Forecasting
Quote to Cash
Product catalog, Pricing, Contracts, Billing
Issue to Resolution
Cases, service requests, SLAs
Field Service and Assets
Work orders, engineers, installed base
AI Agents Across Every Step
Agentforce and ServiceNow AI, with governance and human oversight
The cost of silos
CRO
Thousands of SKUs, pricing rules nobody fully understands, and approvals by email.
CFO
Orders re-keyed into the ERP, missed renewals, and billing that does not match the contract.
Chief Customer Officer
Sales, service and field teams each see part of the customer, after every acquisition a little less.
COO and Field Ops
Engineers arrive without the asset history, the right part or the full story of the case.
What we transform
One view of every account across business units, so sales sees what service and finance see.
We move[forecast accuracy, pipeline visibility]
A clean product catalog, accurate pricing and quotes that flow into your ERP without re-keying.
We move[quote cycle time, revenue leakage]
Customer cases connected to the teams and systems that fix them, with one record from first call to close.
We move[resolution time, cost to serve]
Work orders, parts and asset history in the engineer’s hand, and Teceze engineers on site where you need them.
We move[first-time fix rate, engineer utilization]
Agentic, across all four
Drafting quotes, triaging cases, scheduling engineers. Built on Agentforce and ServiceNow AI, each with defined scope, approval steps and monitoring.
When companies call us
Two CRMs, two catalogs, one customer base.
A chance to fix the catalog, not copy it.
Front office needs to connect to the new back office.
Agentforce or ServiceNow AI, with a deadline.
Repeat visits and idle engineers are showing in the numbers.
A new CRO, COO or CIO wants a clear picture fast.
Cost to serve has to come down without hurting customers.
Salesforce or ServiceNow is up for renewal, or for review.
The platforms
Customer · Revenue · Agentic
Sales, Service and Revenue Cloud, Field Service, Marketing Cloud, Data 360 and Agentforce, connected to your ERP.
Explore Salesforce Services →Service · Agentic
Customer Service and Field Service Management, IT and HR service, and ServiceNow AI agents.
Explore Service Now Services →Industries
Client onboarding and service across product lines and regulators.
Patient and provider service across sites, with equipment that has to stay up.
Subscriptions, usage pricing and renewals that billing has to keep up with.
Store, customer and supplier issues resolved without a dozen inboxes.
Complex bundles, high order volume and field crews at thousands of sites.
Configurable products, dealer networks and a large installed base to service.
Why TECEZE
The partner that builds your workflows also runs service desks and field engineers in 130+ countries.
Many products, business units, acquisitions and systems is the normal starting point, not the exception.
Every agent ships with defined scope, approval steps and monitoring. ISO 27001 certified delivery.
Delivery teams in your time zone, with headquarters in Dallas and London.
Two ways to start
For executive teams
In [X] weeks, we map your customer, revenue and service processes across systems and business units, size the leakage and set out a phased plan with business cases.
Request A RoadmapFor platform owners
In [X] working days, a review of your Salesforce or ServiceNow: data, catalog, custom code, integrations and AI readiness, with a ranked fix list.
Get a Health Check