Engineering the IT Behind Modern Retail

A typical transition runs eight to twelve weeks depending on estate size and how clean the incoming asset data is. We run it in three tracks: discovery and CMDB build, engineer coverage mapping, then a phased regional cutover. Stores continue to be supported by the incumbent until their region formally transitions, and we pilot one region before anything else moves.

Yes. We are vendor neutral by design. Our engineers work across mixed POS estates, third party OEM equipment and legacy back office systems, and we act as smart hands for your existing OEM maintenance contracts. You do not need to replace working hardware to move support to us.

Through API led integration and event streaming between e-commerce, store systems, mobile apps and backend platforms, so inventory, pricing, loyalty and order status move in near real time rather than overnight batches. In practice this is what removes the weekly manual reconciliation between POS and e-commerce that most multi channel retailers are still doing.

Teceze positions GenAI around strategy, use case ideation, RAG architecture, enterprise knowledge and responsible AI governance. In retail we typically start with SKU-location forecasting and a service assistant grounded in approved product, policy and order data, keeping human approval for volatile categories and assessing every use case against your data protection requirements before deployment.

Three common models: per site monthly, per device monthly, or an outcome based model tied to availability and response SLAs. Most retailers with more than 200 sites choose per site because it makes budgeting predictable and decouples cost from ticket volume. We model all three against your actual estate before you commit.

We agree a peak trading protocol six to eight weeks ahead of each season: enhanced engineer standby in high revenue regions, a change freeze window, pre-positioned spares at forward stock locations, event specific capacity models and a dedicated escalation bridge. For digital channels we also run game days and pre-approve rollback paths before the window opens. Global Staffing can add seasonal surge capacity where the peak needs more hands than steady state.

Yes, both. For openings we provide site surveys, standardised IT opening kits, pre-staged device builds, on site commissioning and day one floor walking support. For closures and refits we handle decommissioning, asset recovery, secure data wipe with certificates, and disposal aligned to your ESG and data protection requirements.