A 25,000-Device Global EUC Refresh Delivering 30,000+ Device Refreshes a Year at 98.9% SLA

Teceze delivered a global End-User Computing refresh programme covering more than 25,000 devices at a sustained rate exceeding 2,500 device refreshes per month over 15 consecutive months. The engagement spans warehousing, pre-provisioning, decommissioning, migration, disposal, and asset buyback—maintaining 98.9% SLA adherence while protecting user productivity and enabling residual asset value recovery across dozens of countries with varying compliance requirements.

About the Client

A global consumer healthcare company producing over-the-counter medicines, oral health, and wellness brands, operating manufacturing, distribution, and commercial facilities worldwide. A full estate refresh at this scale is one of the most disruptive programmes an organisation can undertake. Every user must be migrated with their data intact, their old device recovered and disposed of compliantly, and their productive time protected throughout repeated 25,000 times across dozens of countries. HCLTech (HCL), as Systems Integrator, holds the client relationship and overall programme governance, and engaged Teceze as its specialist delivery partner.

At a glance

Industry
Consumer Healthcare — OTC medicines, oral health & wellness
Headquarters
Global
Products & services
EUC refresh, warehousing, pre-provisioning, migration, decommissioning, disposal, asset buyback — Systems Integrator partnership with Teceze as delivery partner
Challenge
Sustained high-volume throughput, end-to-end lifecycle coordination, user productivity protection, global compliance variance

Success highlights

  • 98.9% SLA attainment across the full global refresh programme
  • 30,000+ device refreshes delivered per year at a sustained monthly rate of 2,500+
  • 25,000+ device estate fully refreshed within the 15-month contract duration
  • Compliant disposal achieved across every operating jurisdiction

The challenge

Corporate meeting

Sustaining Industrialised Throughput Across a Six-Discipline Global Refresh

The constraint: 2,500+ devices/month for 15 months, six interlocking disciplines, per-user disruption at scale, jurisdiction-specific disposal

A full estate refresh at this scale is one of the most disruptive programmes an organisation can undertake. Refreshing more than 2,500 devices per month for 15 consecutive months demands industrialised process rather than project effort — a pace that leaves no room for the kind of ad hoc coordination that might work for a smaller, shorter engagement. The programme spans six distinct disciplines — warehousing, pre-provisioning, migration, decommissioning, disposal, and asset buyback — that must interlock without gaps, since a delay in any single discipline risks stalling the entire monthly throughput target.

Each of 25,000 users must be migrated with data intact and minimal downtime; small per-user disruption aggregates into enormous organisational cost at this scale, turning what looks like a minor friction point per device into a significant productivity loss across the full estate. Disposal and asset buyback must satisfy different regulatory and tax treatments in each jurisdiction, meaning a single global disposition process couldn’t simply be applied everywhere without risking compliance gaps. The organisation needed a delivery partner capable of sustaining industrialised, multi-discipline throughput at scale while protecting user productivity and satisfying jurisdiction-specific compliance requirements simultaneously rather than one discipline or market at a time.

Our approach

Industrialised Refresh Pipeline with End-to-End Lifecycle Discipline

Teceze implemented a structured delivery model transforming a complex global refresh into predictable, reliable continuous operations. Rather than managing sequential project phases, warehousing, pre-provisioning, migration, decommissioning, and disposal operate as a continuous pipeline sustaining throughput above 2,500 devices monthly for fifteen months — treating the programme as an industrialised process rather than a series of discrete, disconnected engagements. Devices are imaged, configured, and user-ready before they reach the user, so the migration touchpoint is compressed to data transfer and handover rather than a full build, protecting user time and minimising the per-device disruption that would otherwise compound across 25,000 users. Retired devices flow directly into compliant disposal or asset buyback, recovering residual value and closing the compliance loop rather than accumulating in storage awaiting processing. Disposal and buyback treatment is aligned to local regulatory and tax requirements in each market, so the global programme remains locally compliant without a single disposition process being forced onto jurisdictions with genuinely different requirements. Streamlined processes and communication protocols manage services across all sites under a single operating standard, reducing complexity and improving response times regardless of which market a device or user is in.

From challenge to transformation, the solution included:

Industrialised Refresh Pipeline

Warehousing, pre-provisioning, migration, decommissioning, and disposal operating as a continuous pipeline rather than sequential project phases, sustaining 2,500+ devices monthly for fifteen months.

Pre-Provisioning to Protect User Time

Devices imaged, configured, and user-ready before reaching the user, compressing the migration touchpoint to data transfer and handover.

Integrated Disposal and Asset Buyback

Retired devices flowing directly into compliant disposal or asset buyback, recovering residual value and closing the compliance loop.

Jurisdiction-Aware Disposition and Global Coordination

Disposal and buyback treatment aligned to local regulatory and tax requirements per market, with streamlined processes managing all sites under a single operating standard.

The Results

Proven results at scale

98.9%SLA Attainment
25,000+Devices Fully Refreshed
2,500+Monthly Refresh Rate
98.9%SLA attainment across the full global refresh programme
30,000+Device refreshes delivered per year at a sustained monthly rate
25,000+Device estate fully refreshed within the fifteen-month contract

What the client says

“Teceze’s approach to this programme was fundamentally different from traditional refresh engagements. Rather than managing individual site deployments, they designed an industrialised pipeline that kept users productive, protected data, and maintained compliance across 40+ countries simultaneously. We refreshed 25,000 devices in 15 months without the service disruption that typically comes with programmes of this scale. The asset buyback integration meant we recovered significant value that would normally be lost.”

— Senior Executive, Groupe CAT

Delivery partnership

How Teceze Executes on This Engagement

HCLTech maintained the strategic client relationship and overall programme governance, while Teceze owned execution of warehousing, pre-provisioning, migration, decommissioning, disposal, and asset buyback. Key partnership dynamics: clear responsibility boundaries eliminating finger-pointing; predictable 2,500+ monthly throughput allowing HCLTech confident client commitments; Teceze’s full compliance ownership eliminating governance risk; and industrialised approach supporting variations in regional demand without replanning.

Looking ahead

Post-Engagement Value and Ongoing Partnership

The successful delivery of 25,000 device refreshes at 98.9% SLA over 15 months demonstrates Teceze’s capability to execute large-scale, multi-country end-user computing programmes with production discipline. The industrialised refresh pipeline, preventative lifecycle discipline, and global coordination framework established during this engagement create a reusable operational model for ongoing technology refresh responsibilities.

Related case studies