Device as a Service for a 1,300+ Device Financial Services Estate

A diversified financial services group partnered with TECEZE to manage 1,300+ Windows and Mac devices through a 36-month Device as a Service programme

About the client

The client is a diversified financial services group providing lending, wealth management and investment services across multiple markets Its regulated environment requires strong device security, patch currency and asset accountability, while its mixed Windows and macOS estate requires separate build, configuration, patching and support capabilities.

At a glance

Industry
Financial Services — Diversified Lending & Investment
Engagement / Service
Device as a Service (DaaS)
Coverage
Global
Engagement Model
Directly contracted for the organisation’s internal estate
Contract Duration
36 months

Success highlights

  • 98.9% SLA attainment
  • 1,300+ Devices managed
  • 2 platforms Windows and macOS
  • Global Continuous service delivery
  • Single service End-to-end device lifecycle accountability

The challenge

Corporate meeting

Managing a mixed-platform estate under one accountable service

Supporting Windows and macOS through a single DaaS model

Supporting Windows and macOS devices within a single DaaS model required separate imaging, configuration, patching and support capabilities while maintaining consistent service standards across the estate.

The global estate also required demonstrable patch compliance, accurate asset records and reliable break/fix and replacement services across multiple markets. Device lifecycle accountability had to extend from provisioning and deployment through repair, replacement and retirement.

Our approach

One managed lifecycle across platforms and locations

TECEZE implemented an integrated DaaS model designed to manage both platforms under consistent service standards while maintaining the specific controls each required.

The approach included:

Dual-platform build and management

Separate golden images, configuration profiles and patch streams were maintained for Windows and macOS, ensuring both platforms received consistent build quality and patch currency.

Lifecycle-integrated asset management

Asset records were updated at each lifecycle transition, including provisioning, deployment, break/fix, replacement and retirement, keeping the estate register accurate through day-to-day operations.

Proactive patch management

Managed patch cycles were implemented across both platforms with compliance reporting, providing demonstrable evidence of patch currency.

Integrated hardware break/fix

Hardware repair and replacement were incorporated into the DaaS service, giving the client a single point of accountability instead of managing separate warranty and vendor relationships.

The results: 36-month service programme

98.9% SLA across a 1,300+ device estate

98.9% SLA attainment across the full DaaS programme
1,300+ Devices managed throughout the service
50 Mixed-platform estate supported under one service
40+ Device lifecycle services delivered across multiple markets
36 months Continuous Device as a Service programme
70+ Service programme

What the client says

“TECEZE provides the consistency and accountability needed to manage our mixed Windows and macOS estate under one managed service.”

— IT Service Delivery Lead, Financial Services Organisation

Delivery partnership

Direct engagement with TECEZE

The engagement was contracted directly with the organisation for its internal estate, with TECEZE appointed as the specialist delivery partner. No third-party Systems Integrator sits between the client and TECEZE.

TECEZE provides end-to-end Device as a Service covering asset management, configuration management, device management, patch management and hardware break/fix.

Looking ahead

Continuing a unified device lifecycle

The established DaaS model provides a foundation for continued lifecycle management across the global Windows and macOS estate, with consistent asset accountability, patch management and hardware support maintained through the ongoing 36-month service.

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