Device as a Service for a 5,000+ Device Healthcare Estate

A private healthcare group partnered with TECEZE to manage 5,000+ Dell and Lenovo devices across its UK clinical and corporate estate

About the client

The client is a private healthcare and hospital group operating acute hospitals, outpatient centres and diagnostic facilities across the United Kingdom Its end-user computing estate supports wards, theatres, consulting rooms and diagnostic facilities, where device availability can directly affect clinical operations and patient data handling requires strong information governance controls.

At a glance

Industry
Private Healthcare & Hospital Group
Engagement / Service
Device as a Service (DaaS)
Coverage
United Kingdom
Engagement Model
Directly contracted for the organisation’s internal estate
Contract Duration
36 months

Success highlights

  • 98.5% SLA attainment
  • 5,000+ Devices managed
  • Dell & Lenovo Multi-OEM estate supported
  • UK-wide Distributed clinical and corporate estate
  • Single service End-to-end device lifecycle management

The challenge

Corporate meeting

Keeping clinical devices available while maintaining security and control

Supporting device lifecycle activities around clinical operations

Devices across wards, theatres and diagnostic areas cannot simply be removed from service for routine maintenance. Patching, break/fix and other lifecycle activities therefore needed to work around clinical activity while maintaining device availability.

The 5,000+ device estate also required accurate asset control across multiple hospital and clinic sites. At the same time, devices handling patient information needed demonstrable security configuration and patch currency, while the Dell and Lenovo fleets required separate imaging, driver and firmware management.

Our approach

A clinically aware DaaS model built around availability and governance

TECEZE integrated device lifecycle management with activity-aware maintenance and information-governance controls, enabling the healthcare estate to remain supported without applying a purely fixed IT maintenance schedule.

The approach included:

Clinically aware maintenance scheduling

Patch deployment and device maintenance were scheduled around clinical activity, helping protect availability across wards, theatres and diagnostic areas.

Information-governance-grade configuration

Standard configuration profiles enforced the required security posture for devices handling patient data, with compliance reporting supporting information governance requirements.

Multi-OEM build management

Separate golden images, driver sets and firmware baselines were maintained for Dell and Lenovo devices while keeping both fleets within one service standard.

Lifecycle-integrated asset accuracy

Asset records were updated automatically at each lifecycle transition, maintaining an accurate 5,000+ device register across the distributed healthcare estate.

The results: 36-month service programme

98.5% SLA across a 5,000+ device clinical estate

98.5% SLA attainment across the full DaaS programme
5,000+ Devices managed across UK hospitals and clinics
60+ Multi-OEM device estate supported
UK Distributed clinical and corporate coverage
36 months Continuous Device as a Service
40+ Service programme

What the client says

“TECEZE combines reliable device support with the operational discipline required to protect clinical availability and information governance.”

— IT Service Delivery Lead, Private Healthcare Group

Delivery partnership

Direct engagement with Teceze

The engagement was contracted directly with the organisation for its internal estate, with Teceze appointed as the specialist delivery partner. No third-party Systems Integrator sits between the client and Teceze

Teceze manages the complete DaaS lifecycle across asset management, configuration management, device management, patch management and hardware break/fix.

Looking ahead

Sustaining secure and clinically aligned device operations

The established DaaS model provides a foundation for continued management of the 5,000+ device estate, maintaining lifecycle accuracy, patch currency, security configuration and clinically aware maintenance across the UK healthcare environment.

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