Global banking group accelerates device provisioning with zero-touch Autopilot across 38 countries

Teceze implemented enterprise Windows Autopilot enabling zero-touch self-service device provisioning across 38 countries for 12,000+ employees. The result: 75% reduction in onboarding time (8 days to 2 hours), 94% self-service completion, 62% reduction in provisioning-related support tickets, and 100% security baseline compliance globally.

About the Client

Multinational Banking Group is a leading Banking & Financial Services organization operating across 38 Countries (EMEA, APAC, Americas).

At a glance

Industry
Banking & Financial Services
Headquarters
38 Countries (EMEA, APAC, Americas)
Products & services
Windows Autopilot deployment, Azure AD integration, Intune device management, role-based provisioning, security baseline enforcement, multilingual support
Challenge
Legacy manual provisioning taking 5-8 business days, scaling bottlenecks during peak hiring, inconsistent security baseline across regions, high operational cost with 8 IT FTEs dedicated to provisioning, compliance gaps in regulated markets

Success highlights

  • 75% reduction in device provisioning time (8 days → 2 hours)
  • 94% self-service onboarding completion without IT assistance
  • 62% fewer provisioning-related support tickets
  • 100% security baseline compliance across all 14,000+ devices globally

The challenge

Corporate meeting

Legacy device provisioning bottleneck at global financial scale

12,000+ employees across 38 countries with manual 5-8 day provisioning process

Multinational Banking Group’s device provisioning process remained fundamentally manual and location-dependent. New employees had to wait for local IT teams to manually install Windows, configure corporate settings, and join devices to Active Directory a process taking 5-8 business days. Extended onboarding timelines meant new employees could not access systems for their first week, reducing productivity.

Scaling bottlenecks appeared during peak hiring seasons (bonus payouts) overwhelming IT teams. Regional autonomy meant different devices had different security configurations and patch levels, creating compliance gaps particularly in regulated markets (EU, UK, APAC). Eight IT FTEs in regional centers were dedicated solely to device provisioning.

Our approach

Enterprise Autopilot with Role-Based Profiles and Global Security Governance

Teceze replaced an 8-day manual provisioning process with a self-service model built to hold consistent security across 38 countries. The engagement began with an assessment of the existing device estate, network infrastructure, and Azure AD readiness, followed by Autopilot profiles designed around actual user roles — traders, operations, and support staff each received role-specific applications and security settings rather than a generic build. Before scaling globally, Autopilot was piloted in three regional centers — London, Singapore, and New York — with representative user groups, validating profiles, helpdesk support protocols, and the user experience, with feedback from the pilot feeding directly into the deployment process. Global rollout then activated Autopilot sequentially across all 38 countries, migrating in-service devices into management and giving new hires a self-service portal to provision devices without IT intervention. Underpinning all of it, Azure AD conditional access policies enforce region-specific compliance requirements, Intune handles unified device management and patch deployment across geographies, and compliance dashboards give real-time visibility into device security posture, backed by multilingual helpdesk support for edge cases.

From challenge to transformation, the solution included:

Assessment & Planning

Evaluated existing device estate, network infrastructure, and Azure AD readiness, designed role-specific Autopilot profiles, and planned a phased regional rollout minimizing disruption.

Pilot Deployment

Piloted Autopilot in three regional centers (London, Singapore, New York) with representative user groups, validating profiles and helpdesk protocols before refining the deployment process based on pilot learnings.

Global Rollout

Sequential Autopilot activation across all 38 countries, migration of in-service devices to Autopilot management, and a self-service portal enabling employees and new hires to provision devices without IT intervention.

Compliance Monitoring

Azure AD conditional access enforcing region-specific compliance, Intune for unified device management and patch deployment, compliance dashboards for real-time visibility, and multilingual helpdesk support.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and costs visible:

Cadence Forum Focus
Daily Provisioning Operations Autopilot success rates, support escalations, regional deployment progress
Weekly Compliance Review Security baseline compliance, device configuration consistency, patch deployment status
Monthly Governance Call Audit findings by region, onboarding metrics, helpdesk effectiveness
Quarterly Business Review Hiring forecast alignment, cost per device, technology optimization opportunities
The Results

Proven results at scale

75%Onboarding Time Reduction
94%Self-Service Completion
62%Support Ticket Reduction
94%Self-service onboarding completion without IT assistance
62%Fewer provisioning-related support tickets
100%Security baseline compliance across all 14,000+ devices globally

What the client says

“Device provisioning used to be a manual nightmare taking 8 days. New employees started without systems access. Regional IT teams were drowning in provisioning work. Autopilot eliminated all of that. New employees unbox devices and provision themselves in 2 hours. IT teams moved from provisioning to strategic work. We can now scale hiring without IT infrastructure scaling. That’s operational excellence.”

— Chief Technology Officer

Delivery partnership

How Teceze Executes on This Engagement

Teceze provided Autopilot architecture design, Azure AD and Intune configuration, role-based profile creation, pilot deployment in three regions, global rollout coordination across 38 countries, compliance monitoring dashboard setup, multilingual helpdesk training, and ongoing support. Governance model includes daily provisioning operations monitoring, weekly compliance reviews assessing security baselines by region, monthly audit and onboarding metric reviews, and quarterly business reviews analyzing hiring alignment and cost optimization.

Looking ahead

Post-engagement Value and Ongoing Partnership

Multinational Banking Group operates scalable device provisioning supporting rapid global hiring. Teceze continues provisioning operations covering Autopilot deployment monitoring, Azure AD and Intune management, security compliance enforcement across regions, and helpdesk support. Future roadmap includes advanced analytics for hiring forecast-based capacity planning, AI-driven anomaly detection for security threats, expanded self-service capabilities for device troubleshooting, and integration with HR systems for automated deprovisioning.

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