Retail & E-Commerce Enterprise Scales Operations with AI-Driven Logistics & Supply Chain Modernization

Teceze deployed Windows 11 migration with Intune-based modern management and Azure Virtual Desktop across 60,000+ endpoints, achieving 85% legacy OS elimination, maintaining 24/7 operational continuity across 120 facilities, and realizing $12M in annual operational savings.

About the Client

A global manufacturing conglomerate employing 60,000+ workers across 120 production facilities globally. The organization operates a complex mix of office workers, production floor staff, and R&D engineers requiring modernized endpoint infrastructure to support Industry 4.0 capabilities.

At a glance

Industry
Global Manufacturing & Industrial Operations
Headquarters
Global Manufacturing Hub
Products & services
Windows 11 modernization, Intune device management, Azure Virtual Desktop for engineering, offline-capable rugged endpoints, predictive maintenance
Challenge
Legacy Windows 7 systems vulnerable to security breaches, varied endpoint types across 120 facilities, air-gapped networks blocking cloud management, 24/7 operational requirements

Success highlights

  • 60,000+ endpoints upgraded to Windows 11 across all facilities
  • 85% legacy OS elimination in 6 months with zero downtime
  • Zero unplanned downtime across 120 production facilities
  • $12M annual savings from reduced imaging, support staffing, refresh cycles

The challenge

Corporate meeting

Legacy Infrastructure Limiting Industry 4.0 Digital Transformation

The constraint: Legacy Windows 7 systems, fragmented endpoint management, air-gapped networks, zero-downtime requirements

The manufacturing conglomerate’s distributed operations faced critical challenges from aging endpoint infrastructure limiting digital transformation capabilities while creating significant security vulnerabilities. Legacy Windows 7 systems on production lines were vulnerable to security breaches and incompatible with modern industrial IoT sensors, while varied endpoint types, including rugged tablets, high-end workstations, and legacy desktops, across 120 sites required fragmented management approaches.

Air-gapped networks in some facilities blocked modern cloud management and security protocols, and 24/7 operational requirements demanded zero-downtime migrations across complex supply chain networks. Engineering workloads requiring high-performance VDI were further constrained by the limitations of legacy infrastructure.

Our approach

Phased EUC Transformation with Ring-Based Deployment

Teceze executed methodical, low-risk modernization prioritizing operational continuity while building modern endpoint infrastructure across all 120 facilities. The engagement required deep coordination with manufacturing operations, facility management, and engineering teams to understand device dependencies and operational impact. By implementing ring-based deployment synchronized with production schedules and offline-capable configurations for air-gapped networks, we achieved zero-downtime modernization across complex 24/7 operations supporting millions in daily revenue.

From challenge to transformation, the solution included:

Comprehensive Assessment and Ring-Based Strategy

Conducted device inventory assessment across all 120 facilities, validated network readiness for modern management, and developed ring-based deployment strategy aligned with production schedules.

Pilot Ring Deployment

Deployed initial pilot in lowest-risk environments (administrative offices and R&D centers) to validate approach, implement Intune management, deploy Azure Virtual Desktop, and refine processes.

Production Ring Rollout

Expanded across production facilities using operationally-aware scheduling, standardized rugged endpoints with offline-capable configurations for air-gapped networks.

Optimization and Knowledge Transfer

Fine-tuned performance, optimized bandwidth usage, established proactive monitoring and predictive maintenance for device health, transferred knowledge to internal teams.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps deployment progress and facility health visible across manufacturing operations:

Cadence Forum Focus
Daily Manufacturing Operations Dashboard Endpoint availability, production line status, critical incident escalation
Weekly Deployment Status Review Ring-based rollout progress, facility uptime, support ticket metrics
Monthly Business Review Migration completion rate, support ticket reduction, cost savings realization, adoption metrics
Quarterly Strategic Planning Industry 4.0 readiness, IoT sensor integration roadmap, advanced manufacturing capabilities
The Results

Modernization Delivered Industry 4.0 Readiness

60K+Endpoints Upgraded
85%Windows 11 Adoption
$12MAnnual Cost Savings
60K+Endpoints upgraded to Windows 11 across all 120 facilities
85%Legacy OS elimination achieved in 6 months with zero unplanned downtime
$12MAnnual savings from reduced imaging, staffing, and device refresh cycles

What the client says

“Zero downtime across 120 facilities during endpoint modernization is remarkable. We modernized our entire infrastructure while maintaining 24/7 production. We’re now ready for Industry 4.0 technologies and IoT integration.”

— Chief Information Officer, Global Manufacturing Conglomerate

Delivery partnership

How Teceze Executes on This Engagement

Teceze managed comprehensive EUC transformation: device assessment across 120 facilities, phased deployment strategy, Intune implementation, Azure Virtual Desktop for engineering workloads, offline-capable rugged endpoint configuration, change management, and ongoing support.

Looking ahead

Post-engagement Value and Ongoing Partnership

The manufacturing conglomerate accelerates Industry 4.0 transformation through modern endpoint infrastructure. Teceze established intelligent device orchestration enabling production floor teams to access manufacturing systems and sensor data with secure, role-based access instantly across 120 globally distributed facilities. Global supply chain collaborations benefit from standardized device management and secure remote access while maintaining compliance with operational technology security requirements. The organization leverages endpoint infrastructure elasticity to support emerging Industry 4.0 workloads, reducing data collection cycles from days to real-time and enabling predictive maintenance capabilities previously infeasible with legacy systems.

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