Major university system transforms device provisioning at scale

Teceze deployed Autopilot platform enabling self-service device provisioning for 58,000+ devices across 12 campuses. The result: 15,000 new student devices annually with 80% reduction in IT effort, supporting students, faculty, and research across education profiles, shared device mode, and lab workstations.

About the Client

Education University System is a Higher Education organization operating 12 U.S. Campuses with 15,000+ annual student devices, diverse user types, budget constraints, complex licensing as primary business drivers. The organization requires Autopilot device provisioning.

At a glance

Industry
Higher Education
Headquarters
12 U.S. Campuses
Products & services
Autopilot device provisioning, Education Profiles, Shared Device Mode, Lab Management, Software Deployment via Intune
Challenge
15,000+ annual student devices, diverse user types, budget constraints, complex licensing

Success highlights

  • 58,000+ devices provisioned and managed
  • 15,000 new student devices annually with zero manual imaging
  • 12 campuses unified under single provisioning platform
  • 80% reduction in IT team provisioning effort

The challenge

Corporate meeting

Device provisioning at massive scale

Annual provisioning of 58,000 devices with limited IT resources

Education University System faced a scale problem: every year, 15,000+ new student devices require provisioning, imaging, and deployment across 12 campuses. The IT team had limited budget and staff to handle this volume. Devices include student laptops, faculty workstations, lab computers requiring shared device mode, and research-grade systems.

Software licensing was complex—different departments required different tools. The engagement required implementing user-driven Autopilot for students with education profiles, white-glove deployment for faculty, shared device mode for computer labs, and automated software deployment via Microsoft Intune.

Our approach

Autopilot Self-Service Platform Reducing IT Provisioning Effort

Teceze designed an Autopilot-based self-service platform that tailors the device experience to how it’s actually used across campus. Students get self-service enrollment through education profiles, with the platform automatically detecting student versus faculty device needs and applying pre-configured, education-specific apps and settings. Faculty onboarding runs through a dedicated white-glove service, with custom software packages built per department and priority support carved out for research computing requirements. Lab machines operate in shared device mode, automatically logging off after each session and resetting to an ephemeral profile so every user starts clean.

From challenge to transformation, the solution included:

Education Profiles for Students

Self-service device enrollment using education profiles, with automatic detection of student vs. faculty device needs and pre-configured education-specific apps and settings.

White-Glove Service for Faculty

Dedicated support team for faculty device onboarding, with custom software packages per department and priority support for research computing requirements.

Shared Device Mode for Labs

Computer lab machines operating in shared device mode, with automatic account logoff after session and ephemeral profiles ensuring a clean state for the next user.

Automated Software Deployment

Intune-driven application distribution to device groups, automatic driver and firmware updates, and staggered rollout preventing resource bottlenecks.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and costs visible:

Cadence Forum Focus
Daily Operations Stand-up Device provisioning queue, Autopilot failures, software deployment issues
Weekly Platform Review Provisioning metrics, user adoption, software licensing compliance
Monthly Governance Call Platform health, Intune integration status, device lifecycle management
Quarterly Business Review Cost per device, IT effort reduction, emerging technology roadmap
The Results

Proven results at scale

58KDevices Deployed
15K/yrStudent Onboarding
12Campuses Served
58,000+Devices provisioned and managed
15,000New student devices annually requiring zero manual imaging
80%Reduction in IT team provisioning effort

What the client says

“Device provisioning used to consume our entire IT team during August. Autopilot eliminated that bottleneck. Students now self-enroll, faculty get customized builds, labs run in shared mode, and researchers get what they need. The IT team went from firefighting provisioning to strategic technology planning.”

— Director of IT Operations

Delivery partnership

How Teceze Executes on This Engagement

Teceze provided Autopilot architecture, education profile configuration, shared device mode setup, Intune software deployment, lab management integration, and ongoing support. Governance model includes daily operations standups during peak provisioning periods, weekly platform reviews, monthly compliance checks, and quarterly strategic planning.

Looking ahead

Post-engagement Value and Ongoing Partnership

Education University System now operates a self-service device-as-a-service model. Students can self-replace failed devices. Faculty access advanced research computing through flexible provisioning. The organization tracks device lifecycle costs, enabling evidence-based budget planning and reinvestment in emerging technologies for academic programs.

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