Teceze Managed Cloud Operations runs your AWS, Azure, GCP and on-premise estate as one operating model automation-first engineering, 24/7 monitoring and remediation, embedded FinOps and resilience by design. Fewer incidents, a smaller monthly bill, and an infrastructure team that finally spends its time on roadmap instead of firefighting.
Book a Cloud Operations Review Most managed cloud contracts are resold hosting with a monitoring dashboard attached. Ours is an engineering service: the same team that watches your estate is the team allowed to change it, under version control, with cost and resilience as measured obligations.
A single follow-the-sun cloud operations pod covering AWS, Azure, GCP, VMware and colocation infrastructure. One escalation path, one on-call rota, one accountable owner, regardless of where a workload happens to run.
Rightsizing, commitment planning, storage tiering, idle-resource reclamation and per-team showback, reviewed monthly, not once at onboarding. Every recommendation comes with the annualised saving and the engineering effort to land it.
Terraform, Bicep and Ansible modules with policy-as-code guardrails. Every change is a reviewed pull request with an audit trail, so environments stay identical, drift is detected automatically, and rebuild is a pipeline run rather than a project.
Unified metrics, logs and traces with correlated alerting that suppresses noise and points at cause. Runbook automation resolves the known failure patterns before an engineer is paged, and the pattern is fixed permanently, not silenced.
Backup coverage validated by restore testing, documented RTO and RPO per workload, and DR runbooks actually rehearsed on a schedule you can show an auditor. An untested recovery plan is not a recovery plan.
Cloud security posture management, patch and vulnerability lifecycle, identity and privileged access control, and evidence packs mapped to ISO 27001, SOC 2, GDPR and sector regulation, produced continuously, not the week before an audit.
These are the ranges our enterprise clients typically see within the first 12 months. We baseline your current spend, incident profile and toil during the review, then commit to targets in the contract.
From rightsizing, commitment strategy and reclaiming unused capacity, without throttling performance.
Measured against agreed business-critical service tiers, not raw infrastructure uptime.
Recurring failure patterns removed at root cause and enforced through policy-as-code.
For priority alerts, with automated remediation triggered before human handling where safe.
Transition runs in six weeks with no service interruption: discovery and cost baseline, tooling and IaC onboarding, shadow and parallel run, then full ownership with agreed exit criteria at each gate.
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A reseller’s margin sits in your consumption, so lowering your bill works against them. We don’t resell your cloud commitment, you keep your own provider agreements and enterprise discounts, and we’re paid to operate the estate. That matters commercially: cost optimisation targets are written into the contract, and the savings land in your invoice from the cloud provider, not ours. Ask any vendor you shortlist whether they profit from your consumption before you compare rate cards.
No. We operate inside your tenancy, your subscriptions and your existing toolchain, Terraform, Azure DevOps, GitHub, ServiceNow, Datadog, Dynatrace, Grafana, Splunk or whatever you already run. Your accounts, your data, your contracts. Where a capability is genuinely missing, no IaC baseline, no observability layer, no backup validation, we can bring our reference stack as part of the service. That’s a decision made in the review, not a precondition for it.
Yes. Most enterprise estates we take on are hybrid, and splitting cloud from on-premise across two vendors is how accountability gets lost mid-incident. Physical and virtual servers, VMware, storage, backup, network and colocation all sit in the same scope and the same operations pod. Where you need physical hands in a data centre or branch site, our field engineering network is dispatched from the same ticket rather than a separate contract.
Most clients choose a fixed monthly fee per managed environment or resource unit, because it makes budgeting predictable and it doesn’t penalise you for scaling. Dedicated-pod and outcome-linked models are available where your estate profile calls for them. Some clients add a FinOps gainshare on validated savings above the committed target. We’ll model the options against your actual consumption so you’re comparing total cost of ownership, not day rates.
Typically six weeks for a standard enterprise estate, in four gated stages: discovery and cost baseline, tooling and IaC onboarding, shadow and parallel run, then full ownership. Each gate has agreed exit criteria, we don’t move forward until they’re met. Nothing changes in production during discovery. During parallel run your team and ours are both live on the same alert queue, which is how we prove our response quality against your current baseline before you hand over.
Access is least-privilege, role-based and time-bound through your own identity provider, with just-in-time elevation for privileged actions and full session logging. No shared credentials, no standing admin rights, and named engineers you can audit against a roster. Every infrastructure change moves through pull request and approval, so the record of who changed what, when and why is a by-product of the process rather than something reconstructed after an incident.
We own the platform: infrastructure, network, Kubernetes and container platforms, databases, patching, cost, resilience and the pipelines that provision them. Application code and release content stay with your product teams unless you engage our DevOps and platform engineering service alongside this one. The boundary is documented as a responsibility matrix per service in the contract, the goal being that no incident can land in the gap between two teams.
Live dashboard access rather than a monthly PDF: availability against service tiers, incident and change profile, patch and vulnerability posture, backup and restore evidence, and spend by team, environment and application. Governance runs on a fixed cadence, weekly operational review, monthly service and cost review, quarterly business review with your named service delivery manager, including a rolling optimisation and modernisation roadmap.
Get In Touch
Schedule a 45-minute cloud operations review with our infrastructure specialists. You’ll leave with a view of where your spend is going, which workloads carry unmanaged risk, and what automation can take off your team.