At a glance
- Industry
- Private healthcare & hospital group
- ENGAGEMENT MODEL
- Contracted directly for the organisation’s own internal estate
- SERVICE
- Device as a Service (DaaS)/
- DEVICES
- 5,000+
Success highlights
- 98.5%,SLA attainment across the full Device as a Service programme
- 5,000+ Devices managed across a multi-site UK hospital and clinic estate
- Clinical availability protected through activity-aware maintenance scheduling
The challenge
Managing End-User Computing Across a Clinical Estate
Protecting Device Availability Around Clinical Activity
Devices across wards, theatres, consulting rooms, and diagnostic areas support day-to-day clinical operations and cannot simply be removed from service for routine maintenance
The service therefore needed to coordinate patching, maintenance, and break/fix activity around clinical schedules while maintaining reliable device availability
A Structured Delivery Model Focused on Quality and Consistency
Teceze built the DaaS service around the operational realities of a clinical environment, combining activity-aware maintenance, security configuration, multi-OEM build management, and lifecycle-integrated asset control
From ad hoc hiring to a governed, phased rollout, the transformation included:
Clinically-Aware Maintenance Scheduling
Patch deployment and device maintenance are scheduled around clinical activity rather than a fixed IT calendar, helping protect availability across wards, theatres, and diagnostic environments
Expedited Logistics
Delivery coordination was managed around the compressed timeline, ensuring the required volume moved efficiently through the logistics process
Multi-OEM Build Management
Separate golden images, driver sets, and firmware baselines are maintained for Dell and Lenovo devices, ensuring consistent build quality and patch currency across both platforms
Lifecycle-Integrated Asset Accuracy/fix
Asset records are updated at each lifecycle transition, from provisioning and deployment through break/fix, replacement, and retirement, supporting an accurate 5,000+ device register across multiple sites
Governance and reporting cadence
A defined governance and reporting cadence provides visibility across service performance, compliance, asset accuracy, and operational requirements, enabling issues to be identified and addressed without disrupting clinical activity
| Cadence | Forum | Focus |
|---|---|---|
| Daily | Operational coordination | Open tickets, break/fix activity, clinical priorities |
| Weekly | Service delivery review | SLA performance, patch status, outstanding issues |
| Monthly | Governance review | Compliance, asset accuracy, service performance |
| Quarterly | Business review | Compliance, asset accuracy,service performance |
98.5% SLA Performance Across a 5,000+ Device Estate
What the client says
“Teceze has given us a more consistent and accountable way to manage our device estate. Bringing Windows and macOS support, patching, asset management and hardware break/fix into one service has simplified day-to-day operations while giving us greater visibility across the lifecycle”
— Healthcare service Delivery Lead
How Teceze supports the client’s clinical device estate
Teceze provides the end-to-end Device as a Service capability across the UK estate, combining asset management, configuration, device management, patch management, and hardware break/fix within a single delivery model designed around clinical and operational requirements
Sustaining a Resilient Clinical Device Environment
The 36-month DaaS engagement provides a continuous framework for maintaining device availability, compliance, and lifecycle control as the healthcare estate evolves
- Protect clinical availability Continue scheduling maintenance and patching around clinical activity to minimise disruption to patient-facing environments
- Keep patch compliance current Continuing managed patch cycles and compliance reporting across both Windows and macOS platforms.
- Scale bulk fulfilment Applying coordinated procurement and delivery processes to larger or time-sensitive hardware requirements
- Maintain security and compliance Keep device configuration and patch currency aligned with information governance requirements
- Strengthen lifecycle visibility Adapt device provisioning, support, and lifecycle management as hospital and clinic requirements change