Automotive Safety Technology Leader Enhances IT Operations End-to-End

Secure IT Asset Disposal for 1,500 Assets Retired Annually

About Automotive safety technology

A structured secure disposal programme managing 1,500 assets a year, combining certified data wiping, degaussing, physical destruction, and complete chain-of-custody tracking.

At a glance

Industry
Automotive safety technology
SYSTEMS INTEGRATOR
HCLTech (HCL)
SERVICE
Secure IT Asset Disposal/
ASSETS
1,500 per year

Success highlights

  • 99% SLA attainment against the agreed five-business-day turnaround
  • 1,500 Assets securely disposed within the year with individual custody records
  • 450,Assets certified data-wiped prior to disposal, with certificates issued per asset
  • MTTR improved from 4.6 to 3.8 days
  • 99.6% Average SLA attainment

The challenge

Corporate meeting

Retiring Sensitive Technology Without Losing Control/h3>

Automotive safety technology environments contain highly sensitive engineering information, design data, and test results. When equipment reaches end of life, simply deleting data is not sufficient where recoverable information could expose valuable intellectual property

The engagement required close coordination between procurement and logistics to keep the delivery process moving against the agreed schedule

Our approach

A Structured Delivery Model Focused on Security and Traceability

Teceze combined asset-level tracking, classification-driven processing, certified sanitisation, and controlled turnaround management to create a defensible disposal process from collection through final disposition

From ad hoc hiring to a governed, phased rollout, the transformation included:

Serialised Chain of Custody

Every asset is tracked individually from collection through processing to final disposition, creating a complete asset-level custody record rather than relying on batch-level tracking

Classification-Driven Disposition

Each asset is routed to data wiping, degaussing, or physical destruction based on device type and data classification, ensuring the disposal method is aligned to the applicable risk

Certificate-Backed Sanitisation

Certified data wiping produces a certificate mapped to the individual asset, while e-waste certification supports applicable physical disposal requirements and provides documentary evidence for compliance

Five-Day Processing Discipline/fix

Collection, processing, and certification are managed against the agreed five-business-day cycle, keeping the disposal and certification process aligned with the contractual SLA

Governance and reporting cadence

A structured governance model provides visibility across asset movement, processing status, SLA performance, certification, and final disposition, helping maintain traceability throughout the disposal lifecycle

Cadence Forum Focus
Daily Operational coordination Collections, processing status, exceptions
Weekly Service delivery review SLA performance, asset volumes, outstanding items
Monthly Governance & steering call Compliance, certification, disposal performance
Quarterly Business review Programme performance, trends, continuous improvement
The results:12-month secure disposal programme

200-unit rapid deployment

99%SLA Performance Across 1,500 Assets
99%SLA attainment against the five-business-day turnaround
1,500Assets securely disposed within the year
~1 450 Assets certified data-wiped prior to disposal
1 delivery modeldaysProcurement and logistics coordinated through Teceze
28–30Engineering FTEs, scaled from 24

What the client says

“Teceze has given us a more consistent and accountable way to manage our device estate. Bringing Windows and macOS support, patching, asset management and hardware break/fix into one service has simplified day-to-day operations while giving us greater visibility across the lifecycle”

— IT Service Delivery Lead

testimonial
Delivery partnership

How Teceze and HCLTech work together on this account

HCLTech holds the client relationship and overall programme governance, while Teceze provides specialist secure IT asset disposal capability. Teceze manages the operational disposal process across data wiping, degaussing, physical destruction, chain-of-custody tracking, and certification within the agreed service framework

Looking ahead

Strengthening Secure Asset Disposition at Scale

The disposal programme provides a controlled framework for managing end-of-life technology while maintaining security, traceability, and compliance throughout the asset disposition process

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