Digital Workplace Transformation for a Scalable, Connected Workforce

Global digital workspace modernization enabling workforce collaboration, remote productivity, and business continuity across 70+ countries with unified security and compliance standards.

About the Client

Pernod Ricard is the world's largest premium spirits company, operating over 240 iconic brands across 70+ countries with a global presence spanning Europe, Americas, Asia-Pacific, and emerging markets. The company required a unified digital workspace partner to enable seamless collaboration across its geographically dispersed operations, complex supply chains, and regional offices—delivering consistent connectivity, compliance adherence, and operational efficiency across multiple time zones with enterprise-grade security standards.

At a glance

Industry
Beverage & Spirits
Headquarters
Global (Europe, Americas, Asia Pacific)
Products & services
Digital Workspace, Cloud Collaboration, Security & Compliance, Change Management
Challenge
Fragmented legacy systems across a global, multi-region workforce required unified migration to a secure, cloud-based digital workspace

Success highlights

  • Global migration to unified digital workspace completed in 8 months
  • 90% employee adoption within 6 months of launch
  • 40% improvement in collaboration efficiency
  • 25% reduction in IT support costs through automation
  • 35% increase in employee productivity with reduced context switching between systems

The challenge

Corporate meeting

Fragmented digital infrastructure across 70+ countries

The constraint: disconnected regional IT environments, inconsistent compliance controls.

Pernod Ricard operated across 70+ countries with fundamentally different IT environments. Each region had independently selected collaboration tools, email platforms, and document management systems Europe ran on Exchange and SharePoint, Asia-Pacific used hybrid systems with local vendors, and Americas deployed legacy Lotus Notes infrastructure.

Productivity studies showed employees spent 30% more time managing multiple systems than performing strategic work. Security and compliance management was extremely complex, with each region operating under different data residency requirements, encryption standards, and audit processes creating risk exposure that IT support teams, spread across 8 different collaboration platforms, struggled to manage consistently.

Our approach

Unified Platform with Local Flexibility

Pernod Ricard needed a single global collaboration standard that could still flex to meet local data residency and compliance requirements across 70+ countries. Teceze deployed a unified Microsoft 365 and cloud collaboration platform across all geographies, with localized deployment configurations to meet data residency requirements in sensitive regions. A phased, region-by-region migration strategy was executed over an 8-month timeline to minimize business disruption while ensuring continuous operations and user support throughout. Global security policies were established with local compliance adaptations for each region, and a comprehensive change management and training program—including regional translation and cultural adaptation—drove adoption across 20,000+ employees in diverse markets.

From challenge to transformation, the solution included:

Unified Global Platform

Deployed a single Microsoft 365 and cloud collaboration platform across all geographies, replacing 8 fragmented legacy systems with one consistent standard.

Phased Regional Migration

Executed an 8-month, region-by-region migration strategy to minimize business disruption while ensuring continuous operations and user support.

Global Security with Local Compliance

Established global security policies with local compliance adaptations for each region, including GDPR compliance, China data residency rules, and Middle East-specific requirements.

Change Management & Adoption

Delivered comprehensive change management and training programs, with regional translation and cultural adaptation, to drive adoption across 20,000+ employees.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and costs visible:

Cadence Forum Focus
Daily Standup Task completion, blockers
Weekly Status Review Progress, deliverables, risks
Monthly Business Review Strategic alignment, metrics
Quarterly Executive Steering Business impact, planning
The Results

From fragmentation to enterprise-wide collaboration

70+Countries Unified
90%Employee Adoption
40%Better Collaboration
70+Countries unified into a single digital workspace enabling seamless global collaboration without geographic barriers
90%Employee adoption achieved within 6 months, driven by intuitive platform design and strong change management
40%Improvement in cross-functional collaboration, reducing project cycles and improving innovation

What the client says

Teceze’s global expertise and understanding of complex international compliance requirements were essential. They delivered a platform that works flawlessly across our diverse regions while maintaining local compliance and support standards. Our teams are now truly global—collaboration that was impossible before is now seamless.

— Senior Operations Lead, AutoStore

Delivery partnership

How Teceze Executes on This Engagement

Teceze managed end-to-end transformation including infrastructure deployment, migration coordination, and localized training in each region. Ongoing managed services provide 24/7 support globally with regional expertise and language support.

Looking ahead

Next-generation intelligence at global scale

Pernod Ricard’s digital workspace transformation illustrates how unified platforms drive global business agility. By breaking down geographic and technical silos, the company has accelerated innovation cycles, improved cross-regional collaboration, and reduced IT operational burden. The foundation now enables Pernod Ricard to compete more effectively as a truly global enterprise, with technology enabling rather than constraining international business initiatives.

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