The challenge
Refreshing Healthcare Technology Infrastructure Without Disrupting Operations
The constraint: Three-region scheduling complexity, time zone coordination, sequencing to protect operational systems
The programme involved coordinating network refresh activities across APAC, EMEA, and the Americas, creating significant scheduling and execution complexity. Sites operated across different time zones and regional calendars, meaning a change window that worked cleanly in one region could conflict directly with business-critical hours in another, and the programme had to account for that variance across all 28 sites rather than defaulting to a single global schedule.
Healthcare technology environments required network changes to be carefully sequenced to avoid leaving operational systems unsupported at any point during the refresh, since the infrastructure being touched underpinned systems that clinical and operational teams depend on continuously. A misstep in sequencing at even one site risked leaving healthcare technology without network support during the transition window — a risk profile that demanded more discipline than a typical enterprise refresh. The organization needed a delivery partner capable of coordinating a 28-site, three-region network refresh with careful sequencing and zero disruption to operational systems throughout the 7-month programme.