98.5% SLA Across 8 Warehouses for Global Energy Technology

HCLTech and TECEZE managed a 2,986-device warehouse estate across eight EMEA and APAC facilities

About the Client

The client is a global energy technology business supplying power grid equipment, electrification systems and industrial automation to utilities, industry and infrastructure operators across Europe and Asia-Pacific Its distributed operations require continuous movement of equipment as engineers join and leave, field teams re-equip, and sites are commissioned or decommissioned A controlled warehousing layer was required to maintain asset accuracy, manage logistics and ensure equipment reached users efficiently.

At a glance

Industry
Energy Technology & Power Grids
Engagement / Service
Warehousing as a Service
Coverage
EMEA and APAC
Delivery Partnership
TECEZE with HCLTech as Systems Integrator
Contract Duration
24 months
Devices Under Management
2,986

Success highlights

  • 98.5% SLA attainment
  • 3,000+ per year Item movements handled
  • 8 Warehouse facilities operated
  • 2,986 Devices under management
  • 2 regions EMEA and APAC coverage

The challenge

Corporate meeting

Maintaining inventory control across a complex two region warehouse network

Managing 2,986 devices across eight facilities in EMEA and APAC

Managing a 2,986-device estate across eight physically separate facilities created a need for consistent asset visibility and inventory accuracy

Cross-border logistics added further complexity, with customs documentation, carrier SLAs and import controls varying across destination countries forward logistics and reverse flows for returns, refurbishment and remanufacturing needed to operate simultaneously without disrupting ready-to-ship inventory.

Returned devices also required consistent economic assessment to determine whether they should be refurbished, remanufactured, retained as spares or retired.

Our approach

A controlled warehousing model built around asset visibility and efficient device flows

HCLTech engaged TECEZE as its specialist delivery partner to operate a managed warehousing service across eight facilities in EMEA and APAC. The model covered the full device lifecycle from asset management and staging through shipping, returns and refurbishment.

The approach included:

Single asset register across eight facilities

Established one authoritative asset register spanning all warehouse locations, with scan points at each state transition to maintain accurate global stock and device status.

Structured forward and reverse logistics

Separated forward workflows for staging, kitting and shipping from reverse workflows for returns, refurbishment and remanufacturing, preventing returned inventory from affecting ready-to-ship stock.

Kitting and assembly at source

Packaged, kitted and assembled devices with the required peripherals and documentation before dispatch, enabling recipients to receive complete, ready-to-use packages.

Economic refurbishment triage

Applied consistent criteria to returned devices to determine whether they should be refurbished, remanufactured, held as spares or retired, helping extend useful asset life.

End-to-end warehouse operations

Managed asset register and asset management, staging, inventory management, returns, packaging, kitting and assembly, shipping and logistics, refurbishment and remanufacturing across the eight-facility network.

The results: Annual service run rate

98.5% SLA performance across an eight-facility network

98.5% SLA attainment across the year
3,000+ Item movements handled across eight facilities
2,986 Devices under management
8 Warehouse facilities operated across EMEA and APAC
2 Day Continuous service delivered across the 24-month contract
Regions served

What the client says

“TECEZE brought the consistency and operational control we needed across our distributed warehouse network. Their structured approach to inventory, logistics, returns and refurbishment gave us better visibility across the device lifecycle, while maintaining a strong focus on SLA performance. The ability to manage eight facilities across EMEA and APAC through a single operating model has strengthened both efficiency and confidence in the service.”

— IT Service Delivery Lead, Global Energy Technology Business

Delivery partnership

HCLtech and Teceze delivering managed warehousing across EMEA and APAC

HCLtech served as the Systems Integrator, holding the client relationship and overall programme governance, while Teceze operated as the specialist delivery partner.

Teceze managed the Warehousing as a Service operation across eight facilities, covering asset management, staging, inventory, returns, kitting, shipping, logistics, refurbishment and remanufacturing throughout the 24-month engagement.

Looking ahead

Scaling warehouse efficiency and asset lifecycle management

With the managed warehousing service established across EMEA and APAC, the focus remains on maintaining SLA performance, improving inventory visibility, optimising forward and reverse logistics, and continuing to extend asset life through refurbishment and remanufacturing across the eight-facility network.

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