98.5% SLA Across a 5,000+ Device Healthcare Estate

A private healthcare group partnered with TECEZE to manage 5,000+ Dell and Lenovo devices across the UK along with 36-month DaaS programme achieved 98.5% SLA while supporting secure, clinically aligned operations.

About the client

The client is a private healthcare and hospital group operating acute hospitals, outpatient centres and diagnostic facilities across the United Kingdom .Its end-user computing environment spans wards, theatres, consulting rooms and diagnostic suites, where device availability can directly affect patient care and devices handling patient information require strong information governance controls.

At a glance

Industry
Private Healthcare & Hospital Group
Engagement / Service
Device as a Service (DaaS)
Coverage
United Kingdom
Engagement Model
Directly contracted for the organisation’s internal estate
Contract Duration
36 months

Success highlights

  • 98.5% SLA attainment
  • 5,000+ Devices managed
  • Dell & Lenovo Multi-OEM estate supported
  • UK Multi-site clinical and corporate coverage
  • Single service End-to-end device lifecycle management

The challenge

Corporate meeting

Keeping clinical devices available while maintaining security and control

Supporting device maintenance around clinical activity

Devices across wards, theatres and diagnostic areas cannot simply be taken out of service for maintenance. Patching and hardware support therefore needed to work around clinical activity without compromising availability.

The 5,000+ device estate also required disciplined asset control across multiple sites. At the same time, devices handling patient information needed demonstrable security configuration and patch currency, while Dell and Lenovo fleets required separate imaging, driver and firmware management.

Our approach

A clinically aware DaaS model built around availability and governance

TECEZE integrated device lifecycle management with activity-aware maintenance and information-governance controls, bringing the complete device lifecycle under one managed service.

The approach included:

Clinically aware maintenance scheduling

Patch deployment and device maintenance were scheduled around clinical activity rather than a fixed IT calendar, helping protect availability across wards, theatres and diagnostic areas.

Information-governance-grade configuration

Standard configuration profiles enforced the required security posture for devices handling patient data, with compliance reporting supporting information governance requirements.

Multi-OEM build management

Separate golden images, driver sets and firmware baselines were maintained for Dell and Lenovo devices, ensuring both fleets received equivalent build quality and patch currency.

Lifecycle-integrated asset accuracy

Asset records were updated at each lifecycle transition, keeping the 5,000+ device register accurate across multiple hospital and clinic sites without recurring manual audit.

The results: 36-month service programme

98.5% SLA across a 5,000+ device clinical estate

98.5% SLA attainment across the full Device as a Service programme
5,000+ Devices managed across the UK hospital and clinic estate
40+ Multi-OEM device estate supported under one service standard
UK Distributed clinical and corporate coverage
36 months Continuous Device as a Service delivery
80% Aligned operations

What the client says

“TECEZE provides the reliable device support and lifecycle control needed to keep clinical environments secure, available and well managed.”

— IT Service Delivery Lead, Private Healthcare Group

Delivery partnership

Direct engagement with TECEZE

The engagement was contracted directly with the organisation for its own internal estate, with TECEZE appointed as the specialist delivery partner. No third-party Systems Integrator sits between the client and TECEZE.

TECEZE manages the complete DaaS lifecycle across asset management, configuration management, device management, patch management and hardware break/fix.

Looking ahead

Sustaining secure, clinically aligned device operations

The established DaaS model provides a foundation for continued management of the 5,000+ device estate, maintaining asset accuracy, patch currency, security configuration and clinically aware maintenance across the UK healthcare environment.

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