99.2% SLA Across 65+ Sites with Global EUC Lifecycle Management

Global EUC lifecycle management across 65+ sites and 25 countries, delivered in partnership with Infosys and TECEZE

About the Client

Bilfinger is a global industrial services company operating across multiple regions and requiring a consistent, secure and auditable approach to managing end-user computing devices throughout their lifecycle

At a glance

Industry
Industrial Services
Engagement / Service
EUC Device Lifecycle Management
Coverage
65+ sites across 25 countries
Challenge
Managing procurement, imaging, deployment, refresh, disposal and logistics across diverse regional environments while maintaining security, compliance, service consistency and auditability.

Success highlights

  • 65+ sites — Consistent lifecycle operations across 25 countries
  • 25 countries — Global warehouse and delivery coverage
  • 99.2% — SLA performance
  • Certified — Secure data wiping and compliant disposal
  • Real-time — Asset, ticketing and logistics visibility

The challenge

Corporate meeting

Standardising device lifecycle operations across a global footprint

Managing complexity across 65+ sites and 25 countries

Bilfinger needed a consistent operating model for end-user computing lifecycle management across more than 65 sites and 25 countries. Differences in user profiles, OEM SKUs, regional compliance requirements and warehouse operations created complexity across procurement, imaging, staging, deployment and refresh activities.

Time-critical onboarding and device refresh waves also required coordinated regional logistics and reliable delivery. At the same time, secure data handling and certified disposal needed to provide documented evidence and complete chain-of-custody for audit requirements.

Our approach

A governed lifecycle model from asset intake to secure disposal

TECEZE worked as the delivery partner selected by Infosys, establishing standardised lifecycle processes across regions while maintaining local flexibility for logistics, compliance and delivery requirements.

The approach included:

Unified governance with Infosys and Bilfinger

A joint governance model established clear ownership, risk and issue management, weekly operational reviews and monthly steering activities. Quality gates covered image sign-off, certificate validation and disposal attestations.

Standardised global playbooks

Standard procedures covered intake, imaging, kitting, field swaps, returns and e-waste management. Golden images and configuration baselines reduced regional variation, supported by complete evidence packs.

Industrialised staging and kitting

Build cells enabled parallel imaging and QA for refresh waves without service degradation. Automated checks verified BIOS/firmware baselines, encryption and device health before shipment.

Secure data handling and disposal

Serialised, certificate-backed data wiping was mapped to individual asset IDs. Failed wipes were routed to secure destruction, while compliant WEEE/R2/ISO processes supported certified recycling and auditable chain-of-custody.

Logistics engine for forward and reverse flows

Country-specific carrier SLAs, customs documentation and HS-code accuracy were managed across regions. Buffer stock supported rapid break/fix and day-1 readiness, with milestone alerts tracking devices through delivery and return.

Tooling and reporting

CMDB and ticketing integration provided visibility into asset states, SLA timers and operational dashboards. Reporting covered backlog health, cycle times, first-time-right rates, trends and audit evidence.

Governance and reporting cadence

Operational capabilities
CMDB and ticketing integration, golden images, policy/application packaging, QA automation, asset tracking, secure data wiping, logistics tracking, chain-of-custody management and operational dashboards.

Compliance and lifecycle controls
Blancco-certified erasure, WEEE/R2/ISO-aligned disposal processes, disposal attestations, asset tagging and auditable evidence management.

The results: Following implementation across 65+ sites

Consistent global execution with 99.2% SLA performance

65+ sites Consistent lifecycle operations across 25 countries
99.2% SLA performance
25 countries Standardised operating model with regional logistics coverage
40% Time-to-productivity through streamlined onboarding and refresh workflows that minimised user downtime
20% Operational friction through persona-based images and ready-to-ship kits
40% Improved deployment outcomes through standardised imaging, kitting and QA processes

What the client says

“TECEZE has brought consistency and visibility to our global device lifecycle operations, helping us maintain service levels while strengthening security, compliance and user experience.”

— IT Service Delivery Lead, Bilfinger

Delivery partnership

Infosys, Bilfinger and TECEZE delivering lifecycle operations at scale

TECEZE was selected by Infosys as the Delivery Partner for Bilfinger’s EUC Device Lifecycle Management programme. TECEZE managed the operational delivery across asset management, staging, onboarding, offboarding, device refresh, secure data wiping, physical disposal and logistics.

The partnership combined Infosys’ programme coordination with TECEZE’s lifecycle delivery capabilities to provide Bilfinger with standardised workflows, regional execution and centralised operational visibility across 25 countries.

Looking ahead

Scaling a more connected, efficient and auditable EUC lifecycle

The established operating model provides a strong foundation for continued lifecycle optimisation across Bilfinger’s distributed environment. The next phase can build on standardised processes, centralised visibility and regional delivery capabilities to improve efficiency, readiness and control at scale.

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