Construction firm deploys on-site IT across 500+ temporary project locations

Teceze delivered field services IT support across 500+ active construction sites managing 45,000+ workers. The result: 48-hour site setup time, 95% first-time fix rates, ruggedized devices surviving harsh construction environments, and cloud-based collaboration tools connecting temporary sites with central project management.

About the Client

Construction & Infrastructure is a Construction & Infrastructure organization operating Regional Operations Centers with Temporary sites with no infrastructure, harsh environments, constantly moving workforce, rapid setup/teardown, health & safety compliance as primary business drivers. The organization requires Site-in-a-box IT kits.

At a glance

Industry
Construction & Infrastructure
Headquarters
Regional Operations Centers
Products & services
Site-in-a-box IT kits, Rugged Device Supply, Mobile Field Engineer Teams, Cloud Collaboration Tools, Project Tracking Integration
Challenge
Temporary sites with no infrastructure, harsh environments, constantly moving workforce, rapid setup/teardown, H&S compliance

Success highlights

  • 98% Steady-state SLA performance reached within four months of go-live
  • 24h Response standard consistently met across all 14 countries
  • 2 days Average end-to-end ticket resolution time
  • 4 months Rapid maturity curve from standing start to 98% SLA

The challenge

Corporate meeting

Field IT at scale across temporary construction sites

45,000 workers across 500+ active sites with zero existing IT infrastructure

Construction & Infrastructure manages large-scale projects across multiple regions—railways, hospitals, commercial developments. Each site is temporary and geographically distributed. Existing IT infrastructure is zero. Environments are harsh: dust, humidity, temperature extremes. Workers move between sites.

Site IT must be installed rapidly (48 hours or less), support progress tracking systems and project coordination, and tear down cleanly when projects end. Health & safety compliance requires documented device inventories, network access controls, and secure data handling.

Our approach

Modular Site IT Kits with Ruggedized Devices and Mobile Support Teams

Teceze built a site-deployment model designed around the realities of construction environments sites that come online fast, sit in remote or unstable-connectivity locations, and demand hardware that can survive dust, water, and drops. At the core is the Site-in-a-Box IT kit: a portable, pre-configured infrastructure package deployable within 24-48 hours, combining ruggedized WiFi mesh networking, a wired backbone for office trailers, and 4G backup connectivity, with everything tested before it ever leaves the depot.

From challenge to transformation, the solution included:

Site-in-a-Box IT Kits

Portable, modular IT infrastructure deployable within 24-48 hours, including ruggedized WiFi mesh networking, wired backbone for office trailers, and 4G backup connectivity, fully pre-configured and tested before deployment.

Rugged Device Supply

Ruggedized tablets and mobile devices built for construction environments, with IP65 dust and water resistance, reinforced screens, drop protection, and batteries rated for extended outdoor use.

Mobile Field Engineer Teams

Regional field engineer teams co-located near active projects, delivering on-site troubleshooting, weekly maintenance visits, and 24/7 remote support via phone and remote access.

Cloud Project Collaboration

Microsoft Teams for cross-site communication, SharePoint for project documents and compliance records, Power Automate for safety incident escalation, and real-time dashboards accessible from any site.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and costs visible:

Cadence Forum Focus
Daily Operations Stand-up Site connectivity status, device failures, network issues affecting work
Weekly Field Ops Review Active site status, device inventory, field engineer allocation, health & safety incidents
Monthly Governance Call Site IT standardization, ruggedized device performance review, project compliance audit
Quarterly Business Review Site setup cost per project, IT support cost per worker, lessons learned and standardization improvements
The Results

Proven results at scale

500+Active Sites
45KWorkers Supported
48hrSite Setup Time
ZeroHealth & safety IT-related incidents across all sites
48-hoursite setup enabling rapid project mobilization
95%First-time-fix rate reducing site downtime

What the client says

“Construction projects live and die by timeline. Site IT used to delay mobilization by weeks. Now we deploy a Teceze site-in-a-box kit and have 45,000 workers connected within 48 hours. Field engineers are embedded in our regions. Device failures get fixed same-day. Project collaboration is real-time across every site. That’s operational excellence.”

— VP of Project Operations

Delivery partnership

How Teceze Executes on This Engagement

Teceze provided site-in-a-box kit design and manufacturing, ruggedized device sourcing and configuration, field engineer team recruitment and training, cloud collaboration platform setup, project management tool integration, and continuous on-site support. Governance includes daily operations standups monitoring site connectivity, weekly field ops reviews assessing device performance and team allocation, monthly standardization audits, and quarterly business reviews analyzing cost and operational metrics.

Looking ahead

Post-engagement Value and Ongoing Partnership

Construction & Infrastructure now operates a sustainable field IT model with regional hubs supporting multiple concurrent projects. Project managers leverage real-time collaboration tools for enhanced visibility and communication. The organization captures lessons learned across projects, continuously improving site IT standardization. Emerging technologies—AI-driven progress tracking, drone site surveys, predictive maintenance—are roadmapped for integration.

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