Telecom Leader Modernizes Enterprise AV Systems Across Global Meeting Spaces

Teceze orchestrated comprehensive audiovisual infrastructure modernization enabling Tata Communications to refresh aging systems across enterprise meeting spaces, improve collaboration effectiveness, achieve 100% on-time/on-budget delivery with zero downtime, and establish 24/7 hypercare support ensuring seamless transition.

About the Client

Tata Communications is a global telecommunications and IT services leader serving enterprise customers across multiple continents. With a growing workforce and expanding collaboration needs, the organization required modernized audiovisual infrastructure supporting seamless communication and hybrid work productivity.

At a glance

Industry
Telecommunications & IT Services
Headquarters
Global Telecommunications Operations Hub
Products & services
Modern AV equipment and system design, video conferencing platform integration, unified communications infrastructure, 24/7 support and maintenance
Challenge
Aging AV systems difficult to operate and maintain, inconsistent user experience across meeting spaces, limited hybrid work support, high maintenance costs, poor platform integration

Success highlights

  • 100% on-time, on-budget delivery of AV refresh program
  • Zero business disruption through phased rollout approach
  • 99.8% user adoption rate within 2 weeks of deployment
  • 24/7 hypercare support team ensuring seamless transition

The challenge

Corporate meeting

Aging AV Infrastructure Limiting Collaboration Capabilities

The constraint: Legacy AV systems, inconsistent meeting-space experience, limited hybrid work support, high maintenance costs

Tata Communications faced critical challenges from aging audiovisual systems that limited collaboration capabilities and inadequately supported modern hybrid work patterns essential for employee productivity. Legacy AV equipment was difficult to operate and maintain, requiring specialized intervention for issues that should have been routine, while the user experience varied inconsistently from meeting space to meeting space depending on which system a room happened to have installed.

These aging systems offered limited support for hybrid work at a time when most meetings needed to seamlessly include both in-room and remote participants, and poor integration between platforms meant employees often had to work around the technology rather than through it. High maintenance costs compounded the problem, with aging hardware requiring more frequent intervention than a modernized fleet would need. The organization needed a foundation that could standardize the meeting-room experience, modernize hybrid work support, and reduce maintenance burden simultaneously rather than address them one at a time.

Our approach

Structured Three-Phase AV Modernization Approach

Teceze implemented comprehensive AV refresh through structured assessment, design, and deployment phases minimizing disruption while maximizing quality. The program began with a thorough on-site assessment documenting existing AV inventory, identifying pain points, capturing user requirements, and evaluating integration needs with existing collaboration platforms before any equipment was ordered.

From challenge to transformation, the solution included:

Site Survey and Assessment

Thorough on-site assessment documenting existing AV inventory, identifying pain points, capturing user requirements, and assessing integration needs with existing collaboration platforms.

Design and Decommissioning

Comprehensive AV design optimizing layout, functionality, and platform integration for scalability, with meticulous decommissioning and recycling of old systems.

Installation and Hypercare

Phased rollout minimizing disruption, rigorous testing and quality assurance, comprehensive staff training, and 24/7 hypercare support ensuring successful transition.

Ongoing Support and Optimization

Continuous monitoring and optimization of AV infrastructure, proactive maintenance schedules, user feedback integration, and capability enhancements.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and costs visible:

Cadence Forum Focus
Daily AV Support Operations System availability, hypercare ticket volume, critical incident management
Weekly Deployment Status Review Rollout progress by location, training completion, user feedback, adoption metrics
Monthly Business Review System performance metrics, user satisfaction scores, support metrics, optimization recommendations
Quarterly Strategic Planning Emerging collaboration technologies, expansion requirements, advanced capabilities roadmap, competitive positioning
The Results

Proven results at scale

100%On-Time, On-Budget
0Business Disruption
99.8%User Adoption
100%On-time, on-budget delivery of the AV refresh program
99.8%User adoption rate within 2 weeks of deployment
24/7Hypercare support ensuring a seamless transition

What the client says

“Teceze delivered exactly what we needed: comprehensive AV refresh modernizing meeting spaces without disrupting operations. Their three-phase approach was methodical and professional. The 24/7 hypercare support was critical to successful transition. We now have confidence in our AV infrastructure.”

— IT Director, Tata Communications

Delivery partnership

How Teceze Executes on This Engagement

Teceze delivered comprehensive AV modernization: site assessment across all meeting spaces, comprehensive design development, phased deployment strategy, hypercare support team training, user training programs, and ongoing optimization.

Looking ahead

Advanced Collaboration Technologies and AI Integration

With modern AV infrastructure established, Tata Communications is positioned to adopt emerging collaboration technologies including AI-powered meeting intelligence and advanced analytics.

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