Enterprise Cloud Infrastructure for Tata Communications

Multi-cloud infrastructure strategy enabling Tata Communications to deliver scalable, secure connectivity services to enterprise and telecom clients globally with 99.99% availability.

About the Client

Tata Communications is a global digital infrastructure and communications provider, part of the Tata Group, delivering network, cloud, and connectivity services to enterprises and telecom operators across more than 190 countries. Its infrastructure underpins critical connectivity for large multinational customers, making the reliability, scalability, and security of its own cloud and network platforms central to the value it provides.

At a glance

Industry
Telecommunications & IT Services
Headquarters
Global (190+ countries)
Products & services
Cloud Infrastructure, Managed Services, Enterprise Connectivity, Telecom Services
Challenge
Deliver scalable, secure multi-cloud connectivity services to enterprise and telecom clients globally with 99.99% availability

Success highlights

  • 99.99% uptime across multi-cloud infrastructure
  • 50% faster service provisioning for enterprise clients
  • 30% infrastructure cost optimization
  • Support for 10,000+ enterprise clients globally
  • $120M in recovered cloud connectivity revenue within first 12 months

The challenge

Corporate meeting

Legacy Infrastructure Unable to Scale for Growing Cloud and Connectivity Demand

The constraint: telecom-era infrastructure, cloud expertise gap, competitive revenue loss

Tata Communications operated aging data center infrastructure built primarily in the mid-2000s across 25 global locations. The infrastructure was designed for traditional telecom services (MPLS, Frame Relay, VPN) but was fundamentally mismatched for modern cloud and connectivity demands.

When enterprise customers increasingly requested cloud connectivity services (AWS Direct Connect, Azure ExpressRoute, Google Cloud Interconnect), the company struggled to architect solutions because its infrastructure team lacked cloud expertise. Tata Communications lost $120M in potential cloud connectivity revenue in 2023-2024 to competitors who could deliver solutions faster—a gap that made infrastructure modernization a competitive necessity rather than an optional upgrade.

Our approach

Structured Delivery Enabling Cloud Revenue Acceleration Through Multi-Cloud Platform and Service-Centric Operations Transformation

Legacy telecom infrastructure providers operating at global scale require transformation to compete in cloud-first markets where enterprise customers demand rapid provisioning, multi-cloud connectivity, and service agility. Teceze’s approach to Tata Communications’ infrastructure modernization prioritized multi-cloud platform architecture, automated service provisioning, global edge computing, and end-to-end monitoring—delivering a model where infrastructure modernization directly enables revenue recovery and market share recapture. Teceze implemented a comprehensive cloud transformation strategy prioritizing service velocity and operational efficiency: architected multi-cloud platform combining AWS, Azure, and private cloud resources optimized for telecom and connectivity workloads, deployed global edge computing network with 40+ points of presence reducing latency and enabling local service delivery, built automated provisioning and orchestration platform enabling customers to deploy connectivity services in hours instead of weeks through self-service portal, and implemented comprehensive monitoring and remediation systems providing end-to-end visibility achieving 99.99% availability SLA.

From challenge to transformation, the solution included:

Multi-Cloud Platform Architecture

Designed an integrated platform combining AWS, Azure, and private cloud resources optimized for telecom workloads, enabling AWS Direct Connect, Azure ExpressRoute, and Google Cloud Interconnect service offerings.

Global Edge Computing Network

Deployed 40+ edge computing locations globally, reducing latency for enterprise clients across regions and enabling local service delivery competitive with cloud hyperscalers.

Automated Service Provisioning

Built an automated provisioning platform enabling customers to request and deploy connectivity services in hours instead of weeks through a self-service portal, transforming provisioning speed into a competitive advantage.

End-to-End Monitoring and Remediation

Deployed comprehensive monitoring providing end-to-end visibility from customer application through cloud platform, achieving a 99.99% availability SLA and supporting mission-critical reliability guarantees.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and costs visible:

Cadence Forum Focus
Daily Standup Task completion, blockers
Weekly Status Review Progress, deliverables, risks
Monthly Business Review Strategic alignment, metrics
Quarterly Executive Steering Business impact, planning
The Results

Cloud Platform Transformation Restoring Competitive Position

99.99%Uptime Availability
50%Faster Service Provisioning
10,000+Enterprise Clients Supported
99.99%Enterprise-grade availability supporting mission-critical connectivity services worldwide
50%Faster provisioning—automated systems enable customers to deploy services in 2-3 hours instead of 6-8 weeks
10,000+Enterprise clients supported, from startups to Fortune 500 companies

What the client says

” Teceze’s multi-cloud expertise and understanding of telecom-scale infrastructure was invaluable. They designed a platform that is flexible, resilient, and cost-efficient—enabling us to compete effectively in the fast-moving cloud services market. We’ve recovered market share and are now winning deals we previously lost to agile competitors. “

– VP, Infrastructure & Cloud Services, Tata Communications

Delivery partnership

How Teceze Executes on This Engagement

Teceze provided infrastructure architecture design, multi-cloud implementation, edge network provisioning, and ongoing managed cloud services. The engagement includes 24/7 operations support and quarterly business reviews with executive stakeholders.

Looking ahead

Post-Engagement Value and Ongoing Partnership

The expertise in multi-cloud architecture, service-centric operations, and global infrastructure optimization continues to drive value beyond initial platform deployment. The strategic partnership ensures sustained competitive positioning, seamless expansion into emerging connectivity services, and continuous innovation aligned with enterprise customer requirements.

Related case studies