Teceze delivered a multi-region network hardware refresh programme as last-mile field services partner for HCLTech, completing 45-site installation across APAC, EMEA, and the Americas within the six-month timeline while maintaining 100% SLA compliance and consistent installation quality across all three regions.
A large multinational enterprise operating offices and operational facilities across Asia-Pacific, Europe, and the Americas, requiring a coordinated network hardware refresh to modernize infrastructure across a distributed global footprint. HCLTech, as Global Systems Integrator, holds the client relationship and overall service governance, engaging Teceze as the last-mile field services delivery partner.
Network hardware refresh at multinational scale presents unique execution complexity: equipment must reach the correct site in the correct country, be installed to an identical standard everywhere, and be validated before site sign-off. The programme required coordination across three widely separated regions with distinct holiday calendars, time zones, and local access requirements.
Teceze implemented a disciplined project execution framework prioritizing consistency across three regions and timeline adherence. The model combined standardized methodology ensuring uniform installation quality, distributed resource deployment enabling parallel execution, timeline-first programme control with per-site completion tracking, and regional execution under common governance providing unified visibility. This approach transformed a logistically complex multi-region refresh into a predictable, controlled delivery.
From challenge to transformation, the solution included:
All 45 sites were installed to a single documented standard, ensuring the resulting estate is consistent and supportable regardless of which regional team performed the work.
54 resources were deployed across three regions, enabling parallel execution and keeping the six-month schedule achievable across a large multinational footprint.
The programme was managed against a fixed timeline with per-site completion tracking, delivering all installation activity within the planned window.
Regional teams operated under a single programme plan and reporting standard, ensuring the client received one consistent view of progress across all three regions.
Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps installation progress and timeline health visible across all three regions:
| Cadence | Forum | Focus |
|---|---|---|
| Daily | Site Installation Tracker | Per-site completion status, equipment delivery status, urgent blockers |
| Weekly | Regional Progress Review | Installation pace by region, resource utilisation, escalations |
| Bi-weekly | Cross-Region Sync | Coordination across time zones, standardisation checks, risk items |
| Monthly | Programme Governance Call | Overall completion rate, quality audit findings, schedule risk, client reporting |
“Teceze’s ability to coordinate 45 sites across three regions seamlessly was remarkable. Their standardized approach ensured every location met identical quality standards which was critical for our global operations. The programme finished on time, with zero schedule slippage. That level of execution discipline is rare, and it’s why we’re expanding the partnership into additional infrastructure initiatives.”
– Director, Global Infrastructure Operations
Teceze provided end-to-end programme management, standardized installation methodology, distributed resource coordination across APAC, EMEA, and the Americas, and ongoing quality assurance throughout the 45-site deployment. The engagement included per-site completion tracking, regional team governance under unified programme management, transparent escalation reporting, and quarterly business reviews with executive stakeholders to ensure continued alignment on infrastructure transformation priorities.
The successful completion of this 45-site network refresh programme establishes a strong foundation for continued partnership. Teceze demonstrated the capability to execute complex multi-region infrastructure projects with discipline, consistency, and operational excellence. The framework established during this engagement—standardized methodology, distributed resource coordination, and timeline-first programme control—creates a reusable model for future infrastructure initiatives, positioning Teceze as a trusted strategic partner for the client’s ongoing infrastructure transformation roadmap.