Integrated energy company delivers 24/7 IT support across offshore and remote operations

Teceze deployed specialized field services supporting offshore platforms, remote drilling sites, and refineries with ATEX-certified equipment and helicopter logistics. The result: 40,000+ workers supported, 100% ATEX compliance, 24/7 emergency response, and 99.9% production uptime in mission-critical energy operations.

About the Client

Oil & Gas Major is a leading Energy (Oil & Gas) organization operating across Offshore and Remote Operations. The organization provides ATEX-certified field services.

At a glance

Industry
Energy (Oil & Gas)
Headquarters
Offshore and Remote Operations
Products & services
ATEX-certified field services, offshore platform IT support, hazardous area equipment, explosion-proof device deployment, 24/7 emergency response
Challenge
Harsh offshore environments, ATEX certification requirements, helicopter logistics complexity, production downtime costing millions per hour

Success highlights

  • 40,000+ workers across offshore platforms and remote sites
  • 100% ATEX compliance for all equipment in hazardous areas
  • 24/7 emergency response capability with helicopter-ready kits
  • 99.9% production uptime in mission-critical environments

The challenge

Corporate meeting

Mission-critical IT support in hazardous energy environments

40,000 workers across offshore platforms requiring ATEX-certified equipment and 24/7 emergency response

Oil & Gas Major operates integrated energy business: offshore oil platforms, remote drilling sites, downstream refineries. Offshore environments are harsh salt corrosion, extreme temperatures, explosive atmospheres requiring ATEX (European Directive on Explosive Atmospheres) certification. Production downtime costs millions per hour.

Site visits require helicopter logistics only possible in limited weather windows. IT failures directly impact operational safety and production.

Looking ahead

Post-engagement Value and Ongoing Partnership

The organization has established resilient, scalable infrastructure supporting continued growth and operational excellence. Teceze continues providing ongoing management and optimization ensuring infrastructure evolves with business needs. Strategic roadmap initiatives expand capabilities in predictive analytics, automation, and integrated operations.

The Results

Proven results at scale

100%ATEX Certified
24/7Emergency Response
99.9%Production Uptime
45,000+Workers across offshore platforms and remote drilling operations enabled with certified IT support
100%ATEX compliance—all equipment deployed in hazardous areas meets European safety directives
24/7Emergency response with helicopter-ready fly-away kits deployed within 2 hours for critical failures

What the client says

“Energy production doesn’t stop for technology issues. Production downtime costs us millions per hour. Offshore environments are harsh and dangerous—any equipment failure carries risk. Teceze deployed ATEX-certified devices across platforms, embedded field engineers offshore, and maintains fly-away kits for emergencies. We have satellite backup when terrestrial connectivity fails. 99.9% uptime in mission-critical environments—that’s operational excellence in the harshest industry.”

— VP of Operations Technology

Delivery partnership

How Teceze Executes on This Engagement

Teceze provided ATEX-certified device sourcing and management, offshore support team recruitment and training, marine logistics coordination, satellite connectivity setup, emergency response kit preparation, compliance monitoring, and 24/7 support operations. Governance includes daily operations standups monitoring platform connectivity and emergency incidents, weekly field ops reviews assessing device performance and team utilization, monthly compliance and safety reviews verifying ATEX certification, and quarterly business reviews measuring production uptime and emergency response effectiveness.

Looking ahead

Post-engagement Value and Ongoing Partnership

The organization has established resilient, scalable infrastructure supporting continued growth and operational excellence. Teceze continues providing ongoing management and optimization ensuring infrastructure evolves with business needs. Strategic roadmap initiatives expand capabilities in predictive analytics, automation, and integrated operations.

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