Premium hotel chain manages 100K+ guest-facing devices across 300+ properties

Teceze designed a centralized device management platform built around a simple reality: hospitality properties run four very different device populations at once, each with its own risk profile and user expectations. Guest room tablets run in a locked-down guest mode — single-app access with no exposure to system settings, device controls, or the previous occupant’s data, automatically logging out and refreshing content between stays. Payment terminals sit on a hardened PCI-DSS configuration, with network access restricted purely to payment processing, security patches applied automatically, and every transaction and access attempt logged for audit. Digital signage across each property is managed centrally, letting content shift by time of day and update remotely across all locations at once, in multiple languages where needed. Housekeeping teams work from devices scoped by role, seeing only their assigned floors, with tracking in place to prevent loss and theft across the fleet.

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps program health and costs visible: