Secure Asset Retirement at Scale: 15,000 Assets Disposed with 99% SLA

A global consumer healthcare company partnered with HCLTech and TECEZE to manage the secure retirement of 15,000 IT assets across an 18-month programme. TECEZE delivered certified data wiping, degaussing, physical destruction, and end-to-end chain-of-custody management, achieving 99% SLA attainment against a five-business-day turnaround.

About the Client

The client is a global consumer healthcare company producing over-the-counter medicines, oral health, and wellness products, with manufacturing, distribution, and commercial facilities worldwide. As part of a large-scale device refresh, the organisation needed to retire a significant volume of IT assets while protecting sensitive information and meeting data-protection and environmental compliance requirements.

At a glance

Industry
Consumer Healthcare — OTC Medicines, Oral Health & Wellness
Headquarters
Global
Products & services
Secure IT Asset Disposal — Teceze with HCLTech as Systems Integrator, 18-month contract, 5 business day agreed turnaround per batch
Challenge
Secure, certified disposal of 15,000 IT assets globally within a consistent 5-business-day batch turnaround

Success highlights

  • 99% SLA attainment
  • 15,000 assets securely disposed
  • 14,500 assets certified data-wiped
  • 96%+ sanitisation rate

The challenge

Corporate meeting

Managing a High-Volume Asset Retirement Programme Without Compromising Compliance

The constraint: 15,000-asset scale, individual tracking requirements, controlled disposition, consistency across a global refresh wave

The client faced a large retirement wave as part of its global device refresh. With 15,000 assets requiring individual tracking and controlled disposition, the programme demanded a disposal process capable of operating consistently at significant scale, where a methodology that worked for a small batch of devices couldn’t simply be scaled up without introducing gaps in traceability or documentation somewhere along the way.

For a consumer healthcare company, compliance couldn’t be treated as a byproduct of volume disposal — every asset needed to remain individually traceable and its disposition auditable, regardless of whether it was device number 12 or device number 12,000 in the programme. Maintaining a consistent 5-business-day batch turnaround across a 15,000-asset volume added further pressure, since any bottleneck in processing would compound across the full retirement wave rather than affecting a single batch in isolation. The organization needed a disposal partner capable of sustaining certificate-backed, individually traceable disposition at high volume without compliance quality degrading as scale increased.

Our approach

An Industrialised, Traceable Model for Secure Asset Disposal

HCLTech engaged TECEZE as its specialist delivery partner to manage secure asset disposal through a structured process combining high-volume sanitisation, individual asset traceability, controlled disposition, and certificate-backed documentation. Processing capacity was structured around near-universal data wiping, enabling 14,500 assets to undergo certified sanitisation without creating processing backlogs against the five-business-day SLA, even as volume scaled to 15,000 units. Every asset was individually tracked from collection through processing and final disposition, maintaining an asset-level audit trail across the full programme rather than relying on batch-level assumptions once volume increased. Assets were routed to the appropriate disposal method based on device type and data classification — data wiping, degaussing, or physical destruction — with any asset that couldn’t be verifiably sanitised escalated directly to physical destruction, ensuring nothing left the controlled process carrying residual data risk. Certified data wiping generated Certificates of Destruction mapped to individual assets, with e-waste certificates supporting applicable physical disposal activities, and physical disposal itself was managed through appropriate certified recycling channels in each originating jurisdiction to meet local environmental and e-waste compliance requirements.

From challenge to transformation, the solution included:

Industrialised Sanitisation Throughput

Processing capacity structured around near-universal data wiping, enabling 14,500 assets to undergo certified sanitisation without backlogs against the five-business-day SLA.

Serialised Asset Traceability

Every asset individually tracked from collection through processing and final disposition, maintaining an asset-level audit trail across the full 15,000-unit programme.

Classification-Driven Disposition and Escalation

Assets routed to data wiping, degaussing, or physical destruction based on device type and classification, with failed-wipe assets escalated to physical destruction.

Certificate-Backed, Locally Compliant Disposal

Certificates of Destruction mapped to individual assets, e-waste certificates for applicable disposal activities, and physical disposal managed through certified local recycling channels.

Governance and Reporting Cadence

Operational transparency and stakeholder alignment are critical to program success. A layered governance model keeps programme health and asset traceability visible:

Cadence Forum Focus
Per Batch Collection & Processing Review Batch turnaround against the 5-day SLA, sanitisation throughput, exception handling
Weekly Certification Status Review Certificate issuance status, failed-wipe escalations, e-waste documentation
Monthly Governance Call SLA attainment, sanitisation rate trends, disposal method mix by classification
Quarterly Business Review Programme volume trends, documentation completeness, contract scope review
The Results

Proven results at scale

15,000Assets Disposed
99%SLA Attainment
96%+Sanitisation Rate
~9,670/yrAssets certified data-wiped at the demonstrated run rate
96%+Of all retired assets sanitised through certified data wiping
99%SLA attainment across the 18-month programme, with a 5-business-day agreed batch turnaround

What the client says

“The network and server support provided by HCL and TECEZE has been integral to our operations. Their ability to meet the high standards of our SLA across multiple European locations has been exceptional.”

— Senior Executive, Groupe CAT

Delivery partnership

How Teceze Executes on This Engagement

HCLTech served as the Systems Integrator, holding the client relationship and overall programme governance, while TECEZE operated as the specialist delivery partner for secure IT asset disposal.

Looking ahead

A Repeatable Model for Compliant IT Asset Retirement

The established disposal framework provides a scalable model for future technology refresh and asset retirement programmes. By combining individual asset traceability, classification-driven disposition, certified sanitisation, and documented environmental disposal, the model enables organisations to retire IT assets securely while maintaining an audit-ready record throughout the asset lifecycle.

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