Global pharmaceutical organization achieves 98.4% SLA and 58% incident reduction with comprehensive managed security and IT operations
Tanner Pharma is a global pharmaceutical organization operating across the United States and United Kingdom.The company required comprehensive managed security combining EDR, XDR, compliance certification, and 24×7 service desk support across regulated operations
Tanner Pharma faced critical challenges managing enterprise-scale endpoint security and regulatory compliance across two countries. Limited internal capacity, growing threats targeting pharmaceutical operations, inconsistent compliance certifications, lack of structured vulnerability management, and no 24×7 coverage across US and UK time zones created material security and operational risk.
Teceze implemented an integrated Managed Security Service model combining threat detection, compliance infrastructure, and 24×7 operations. The engagement consolidated EDR/XDR, vulnerability management, compliance certification, email security, and service desk operations into a unified offshore-led delivery model.
The integrated security model included:
Proactive threat monitoring across all endpoints.
Structured scanning, prioritization, and remediation tracking.
Dedicated support for Cyber Essentials and Cyber Essentials Plus.
Advanced filtering and user security awareness training.
A structured governance model ensured consistent visibility across security performance, incident management, compliance, and business priorities.
| Cadence | Activity | Participants |
|---|---|---|
| Weekly | SLA and performance reviews | Teceze ops lead + Tanner Pharma IT manager |
| Monthly | Security incident analysis | Teceze security director + pharma CISO |
| Quarterly | Business review and compliance | Teceze leadership + executive steering |
| Annual | Contract review and renewal | Executive level negotiation |
Tanner Pharma achieved rare stability in managed security: four years of measurable improvements across threat detection, compliance, and operational metrics. The 58% incident reduction reflects effective detection and employee awareness. The 100% certification maintenance demonstrates audit-ready operations.
“The professionalism and dedication of the Teceze team, particularly in managing our complex pharma compliance requirements across two countries, was exceptional. They understood the regulatory environment and delivered consistent, audit-ready operations year after year.”
— CISO, Tanner Pharma
Teceze provided full-stack delivery across security operations, service desk operations, compliance infrastructure, and 24×7 support across the US and UK. Weekly SLA reviews, quarterly business reviews, and documented incident management ensured continuous alignment with Tanner Pharma’s security and operational requirements.
Following successful completion and knowledge transfer, Tanner Pharma now operates its own managed security function with operational playbooks and trained staff.