Procurement, zero-touch build, in-life support, depot repair, spares and certified disposal run as one accountable service with one asset record. Your users get a working device on day one and a replacement within SLA. Your CFO gets a cost per device that finally goes down.
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Most device estates aren’t badly managed they’re managed in pieces. Procurement sits with one team, imaging with another, repairs with a reseller, disposal with whoever has capacity. Teceze runs the whole chain under one SLA and one asset record.
Multi-OEM sourcing against a rationalised device catalogue typically three to four SKUs instead of thirty. Fewer builds, fewer spares, better pricing, and a refresh plan you can actually budget for.
Devices are enrolled, encrypted and application-loaded before they ship, using Windows Autopilot, Intune, Jamf or your MDM of choice. They arrive at the user’s desk or door ready to log into no IT visit, no imaging bench.
Regional depots hold a managed buffer stock and certified spares, so a failed device is swapped from the pool while the original is repaired and returned to stock. Users are never waiting on an OEM RMA queue.
Forward and reverse logistics for offices, home workers and field teams across India, the US, the UK and EMEA including joiner kit despatch, leaver recovery, and tracked collection with chain-of-custody.
One live record per device covering warranty, age, location, user, licence and health reconciled against your CMDB. You see refresh exposure and unused stock before it becomes a budget line, not after.
Certified data erasure to NIST 800-88, WEEE-compliant recycling and documented destruction certificates with resale value credited back where devices still carry residual worth.
These are the ranges our enterprise clients typically see within the first 12 months. We baseline your current estate during the review, then commit to targets in the contract.
Across a four-year life, driven by standardisation, repair-over-replace and recovered residual value.
From approved request to a provisioned device in the user’s hands at major locations.
Reconciled against your CMDB, so audits and licence true-ups stop being fire drills.
Devices repaired and returned to the spares pool instead of being written off at first fault.
Onboarding runs in six weeks with no disruption to users: estate discovery and data cleanse, catalogue and standards agreement, depot and spares stand-up, then live cutover with agreed exit criteria at each gate.
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Full lifecycle. Depot repair is one stage of five we also handle procurement and standards, zero-touch build and deployment, in-life support, and secure retirement with value recovery.
No. We are multi-OEM and work with Dell, HP, Lenovo, Apple and others. If you have negotiated pricing or an existing leasing arrangement, we operate inside it and manage the logistics, build and support layer around it.
Joiner kits are built, tagged and despatched direct to the user’s home or office with tracked delivery, so a new starter can self-enrol on day one without an IT visit. Leaver recovery uses pre-paid, tracked return packaging with chain-of-custody recorded against the asset.
Most clients choose per device, per month, which covers support, depot access and the spares pool and makes budgeting predictable. Transactional pricing for deployment, repair and disposal events is available where volumes are lumpy or project-driven.
Every retired device is erased to NIST 800-88 standards with a serial-level certificate of erasure, or physically destroyed with a certificate of destruction where the drive can’t be sanitised. Disposal is WEEE-compliant and fully documented for audit.
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Schedule a 45-minute device estate review with our digital workplace specialists. You’ll leave knowing what your current estate really costs per device — and where that cost can be removed.