Measure the digital experience. Fix it before it becomes a ticket.

Your dashboards are green, your SLAs are met, and your people are still losing hours to slow devices, failing logins and degraded applications because most of it never becomes a ticket. Teceze DEX scores the experience your employees actually receive across device, application and network. Proactive Ops then resolves what it finds automatically, so the issue disappears before anyone stops working to report it.

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Six capabilities that turn experience data into fewer incidents

Most organisations buy the measurement layer and stop there a dashboard nobody is resourced to act on. DEX and Proactive Ops are delivered as one loop: measure the experience, prove where it costs you, automate the fix, then verify the fix held.

Experience baselining & scoring

A single experience index per user, device, application and location trended over time and attributable to a business unit, so “IT feels slow” becomes a number you can prioritise and defend.

Baseline in 10 working days

Endpoint & application telemetry

Boot and logon time, crash and hang rates, CPU and memory pressure, disk health, network path quality, and responsiveness of the SaaS and collaboration apps your workforce depends on daily.

Device, app & network in one view

Employee sentiment & journeys

In-context micro-surveys correlated against hard telemetry, plus journey visibility across onboarding, VPN access and app launch so perception and measurement are read together, not in separate reports.

Sentiment tied to telemetry

Anomaly detection & alerting

Deviation measured against your own baseline rather than a generic threshold so a failing patch wave, a bad driver or a degrading site is flagged as a pattern hours before the ticket volume confirms it.

Detect before the ticket wave

Automated remediation & shift-left

A governed self-heal library for disk, memory, profile, VPN, patch and configuration drift. Recurring L1 and L2 work is converted to unattended or self-service resolution, with every action logged for audit.

Human effort only where needed

Estate & refresh intelligence

Device-level health evidence to replace calendar-based refresh cycles: retire what is genuinely failing, extend what is proven healthy, and take a defensible hardware capex position into budget season.

Evidence-led hardware capex

Dashboards don’t reduce cost. Automated resolution does.

These are the ranges our enterprise clients typically see within the first 12 months. We baseline your estate during the assessment experience score, friction sources, ticket patterns and device health then commit to targets in the statement of work.

25–35%

Reduction in L1 ticket volume

Recurring endpoint issues removed at source or resolved unattended before a user reports them.

60%

Detected issues auto-remediated

Once the governed remediation library reaches steady state across the managed estate.

4+ hrs

Productive time returned monthly

Per user, from removing boot, logon, application and network friction measured in the baseline.

30 days

To first live automation

From assessment kick-off to the first high-volume issue resolving without human involvement.

Every engagement starts with a DEX baseline: experience score by business unit, top ten friction sources ranked by productivity cost, automation candidates drawn from your own ticket history, and device health across the estate — delivered as a prioritised roadmap, not a 90-page audit nobody reads.

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How is DEX different from the monitoring and RMM tools we already run?

Traditional monitoring answers “is the service up?” DEX answers “is the employee able to work?” two questions that frequently give opposite answers. Your infrastructure dashboard can be entirely green while a business unit loses hours to slow logons, memory pressure or a degraded collaboration app.

Is this employee monitoring? How do you handle privacy and works councils?

No. We collect device, application and network performance telemetry not content, keystrokes, screenshots or productivity surveillance. The unit of analysis is the device and the service, not the individual’s behaviour.

What does deployment involve, and how long before we see something useful?

The agent deploys through your existing management channel Intune, SCCM or equivalent with no infrastructure build and no user disruption. A representative pilot group typically goes live within days.

How do you prove ROI to a CFO who doesn’t care about experience scores?

We don’t report experience scores to finance. We report three things they already budget for: ticket volume avoided at your own cost-per-ticket, productive hours returned valued at loaded employee cost, and hardware capex deferred where devices are proven healthy against your refresh cycle.

Does Proactive Ops require us to move our service desk to Teceze?

No. DEX and Proactive Ops can be delivered as a standalone capability alongside your in-house service desk or an incumbent provider we integrate with your ITSM platform and hand over enriched tickets wherever human action is genuinely required.

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Let’s Baseline Your Digital Experience

Schedule a 45-minute session with our Digital Workplace specialists. You’ll leave knowing what friction is actually costing your business and which issues can be automated first.

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