Compliant Hybrid Cloud Foundation for Digital Banking

The client is a healthcare organisation focused on improving patient engagement through connected digital experiences. As patient expectations for accessible, responsive healthcare services continue to grow, the organisation required a scalable cloud platform to support digital communication, patient services, and secure information exchange while maintaining strong data protection, compliance, and operational resilience

About the client

The client is a regulated financial institution undertaking a digital transformation programme to modernise customer-facing banking services while maintaining critical core systems within controlled and compliant environments. The organisation required a secure hybrid cloud foundation that could support faster digital innovation without compromising regulatory obligations, data protection, operational resilience, or the stability of its existing banking infrastructure

At a glance

Industry
Healthcare, Hospital Network
Environment
Secure cloud platform supporting patient engagement and healthcare integrations
Products & services
Digital appointments, patient communication, teleconsultation and partner integration
Challenge
Modernise ageing infrastructure, accelerate hospital and partner onboarding, and strengthen privacy, security, interoperability and disaster recovery.

Success highlights

  • 99.95% target availability for patient-facing services
  • Onboarding reduced from eight weeks to approximately two weeks
  • Platform supports 4x growth in digital interactions
  • 15–18% lower infrastructure run-rate
  • FHIR-based APIs strengthened interoperability across partners

The challenge

Corporate meeting

A first-generation transition, under first-time scrutiny

Building from scratch, across 25 countries

AGCO was undertaking a first-generation outsourcing of its EUC field services, the first time internal teams and processes were handed to an external partner. There was no existing outsourced baseline to benchmark against; every process, SLA, and escalation path had to be designed and proven live.

The engagement called for a rapid ramp-up of skilled field engineers across 95 sites in 25 countries, several with restrictive labour and compliance environments, spanning multiple languages, time zones, and site types, from manufacturing plants to corporate offices.

Our approach

A structured solution pattern for compliant cloud transformation

Teceze approached the transformation with a security-first, automation-led strategy: establishing a compliant hybrid cloud foundation, standardising workload deployment, embedding controls throughout the lifecycle, and improving resilience without disrupting core banking systems.

From manual provisioning to a governed, automated cloud foundation, the transformation included:

Compliant cloud foundation

Built a multi-account or subscription landing zone with identity federation, network segmentation, encryption, central logging and policy-as-code.

Pre-approved platform blueprints

Created standard blueprints for web, API, data and integration workloads, including private connectivity to core banking systems.

Automated compliance evidence

Automated evidence collection for configuration, vulnerability, privileged access, backup and change controls to strengthen audit readiness.

Resilience and cost governance

Implemented multi-zone resilience, tested recovery patterns, immutable backups and cost governance aligned to application ownership.

Governance and control cadence

Because the environment operates within a regulated financial services context, governance was embedded into the platform rather than treated as a separate review activity. Automated controls, central visibility and regular validation helped maintain compliance while enabling faster delivery.

Capability Control Focus
Identity & Security Federation, encryption & privileged access Secure access and data protection
Cloud Governance Policy-as-code & configuration controls Consistent compliance across environments
Operational Resilience Multi-zone recovery & immutable backups Tested recovery and improved RTO
Cost Management Standardisation & FinOps governance Application-aligned run-cost optimisation
The results: Cloud transformation outcomes

Six weeks to one business day: faster, safer cloud delivery

1 day Provisioning reduced from six weeks to one business day
90%+ Baseline compliance controls automated
30 min RTO improved from two hours to 30 minutes
12–15% Run-cost savings through standardisation
6 weeks Previous infrastructure provisioning timeline
4x Faster recovery target, from two hours to 30 minutes

What the client says

“The transformation gave us a more consistent and controlled way to adopt cloud services without compromising the security and regulatory requirements of digital banking. Faster provisioning, automated compliance controls and improved recovery capabilities have helped us move with greater confidence while maintaining strong operational resilience.”

— Representative client perspective

Delivery partnership

How Teceze and the client work together on the cloud transformation

The engagement is delivered through a coordinated transformation model. Teceze provides the cloud engineering, platform automation, security controls and resilience capabilities required to establish and operate the hybrid cloud foundation, while the financial institution provides business, regulatory and architecture oversight to ensure the platform aligns with digital banking requirements and controlled core systems.

Looking ahead

Sustaining performance as the five-year contract scales

With the first six months establishing a proven operating rhythm, focus shifts to consolidating that foundation as the contract enters its next phase.

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