Managed Security for Distributed Research Operations

About the Client

Kur Research is a research-focused organization operating across the United States and India, specializing in advanced research activities with distributed research teams. The organization required managed security and IT operations supporting research workflows across geographies.

At a glance

Industry: Research & Development
Headquarters: United States and India
Products & Services: Fully managed EUC field services, 25 countries / 95 sites
Challenge: Secure distributed research operations across US and India time zones

Success highlights

97.7% SLA achievement across service desk operations
139 tickets handled in first 4+ months
80+ users supported with consistent service availability
96 devices secured with endpoint monitoring
Reduced security risks related to web access and unmanaged endpoints

The challenge

Distributed operations require an integrated security approach

Managing security across multiple time zones

Kur Research faced critical operational challenges managing distributed research operations across multiple time zones. Limited in-house capacity to manage endpoint security, increased risks from unmanaged web access, and the lack of centralized monitoring created material security and operational risk.

The organization also required timely support across distributed teams while managing growing IT demands without scalable processes, making it increasingly difficult to maintain consistent security, visibility, and operational efficiency across its research operations.

Our approach

End-to-End managed security with local expertise

Teceze implemented an integrated Managed Security Service model designed specifically for research operations. The engagement combined endpoint monitoring, web filtering, 24×7 service desk, and field service operations within a cost-effective offshore-led delivery model.

The integrated security approach included:

Endpoint Detection & Response (EDR)

Advanced visibility and detection across research endpoints.

Web Filtering and Monitoring

Centralized web access control reducing security exposure.

Field Service Operations

Onsite support for critical infrastructure and hands-on remediation.

Offshore Delivery Model

Cost-effective 24×7 coverage across US and India time zones.

Governance and reporting cadence

A structured governance model ensured consistent visibility into service performance, security posture, operational risks, and strategic priorities across Kur Research’s distributed operations.

Cadence	Activity	Participants
Weekly	Service desk performance and incident tracking	Teceze ops lead + Kur Research IT
Bi-Weekly	Security posture and device inventory	Teceze security lead + research ops
Monthly	Business review and operational planning	Teceze delivery manager + research director
Quarterly	Strategic review and capability planning	Executive steering committee

The results

Managed security that scales with operational demands

Kur Research achieved a critical outcome for research organizations: a managed security partnership that scales with operational demands while maintaining research continuity. Security incidents were detected and contained rapidly, user support requests were resolved quickly, and research operations continued uninterrupted.

139 SLA Achievement (4+ months)

80+ Tickets Handled

96 Users Supported

Why it matters

For research organizations, maintaining security without disrupting critical research activities is essential. Kur Research needed a scalable security model that could protect distributed operations, provide timely support across global teams, and maintain visibility without adding operational complexity.

The integrated Teceze approach brought endpoint security, web monitoring, service desk support, and field service operations together under a single managed model. This enabled Kur Research to respond rapidly to security and support requirements while maintaining uninterrupted research operations and building a stronger foundation for future growth.

What the Client Says

“Teceze delivered exactly what a research organization needs: security that doesn’t get in the way of research, support that spans our global teams, and operations that are audit-ready. Their understanding of research workflows and constraints made the difference.”

— Operations Director, Kur Research

Delivery partnership

How Teceze and Kur Research work together

Teceze deployed dedicated offshore security and service desk teams with structured governance. Incident and request management processes were integrated with Kur Research workflows, while SLA-driven service delivery and ongoing performance tracking ensured research continuity.

Dedicated offshore security and service desk teams with structured governance
Incident and request management integrated with research organization workflows
24×7 coverage across US and India time zones with seamless handoff
Field service operations for onsite support and hands-on remediation
Clear escalation paths and communication protocols for research operations

Looking ahead

Scaling operational excellence as research operations grow

As research activities scale, the Teceze partnership provides continued operational excellence and evolving security capabilities to support growing teams, facilities, and research requirements.

Continue 24×7 managed operations Maintaining continuous managed security and IT operations as research activities scale.
Expand endpoint protection Strengthening endpoint protection capabilities to address evolving research security threats.
Strengthen security awareness Enhancing security awareness and user training programs for research teams.
Drive continuous improvement Conducting quarterly business reviews and continuously improving service performance and capabilities.
Support research expansion Providing scalable support for expanding research teams and new research facilities.
Strengthen compliance Integrating security operations with research data protection and compliance requirements.