Large-Scale Secure Asset Disposal Achieving 99% SLA With Near-Universal Data Sanitisation Across 15,000 Assets

Teceze delivered a Secure IT Asset Disposal programme covering 15,000 assets with certified data wiping at near-universal scale, maintaining 99% SLA attainment against a five-business-day contractual turnaround sustained across 18 months. For a regulated healthcare business, asset disposal is not a logistics problem it's a compliance event requiring certified data wiping, environmental compliance, and documented chain of custody for every single device. The engagement converted a compliance liability into an auditable asset management closure, delivering Certificate of Destruction and e-waste certificates for every applicable asset.

About the Client

A global consumer healthcare company producing over-the-counter medicines, oral health, and wellness brands operating manufacturing, distribution, and commercial facilities worldwide. A large-scale device refresh programme (see Case Study 1: Global EUC Refresh, 25,000 devices) generates a correspondingly large retirement wave: 15,000 devices requiring secure, compliant disposal. For a regulated healthcare business, that wave is a compliance event: every retired device must be provably sanitised and disposed of through documented, environmentally compliant channels. HCLTech (HCL), as Systems Integrator, holds the client relationship and overall programme governance, and engaged Teceze as its specialist delivery partner.

At a glance

Industry
Consumer Healthcare — OTC medicines, oral health & wellness
Headquarters
Global
Products & services
Secure IT asset disposal, data wiping, degaussing, physical destruction, chain-of-custody management — Systems Integrator partnership with Teceze as disposal specialist
Challenge
Volume at scale, near-universal wiping requirement, sustained turnaround, global collection logistics

Success highlights

  • 99% SLA attainment against a five-business-day turnaround, sustained across 18 months
  • 10,000 assets securely disposed per year, each individually tracked and certified
  • 9,670 assets certified data-wiped per year—sanitisation rate exceeding 96%
  • Complete chain of custody maintained at asset level across the full 15,000-unit programme

The challenge

Corporate meeting

Large-Scale Device Retirement in a Regulated Healthcare Environment

The constraint: Zero tolerance for tracking error at 15,000-asset scale, near-universal sanitisation as default, sustained SLA, global collection variance

Large-scale device retirement in a regulated healthcare environment creates distinctive operational constraints. Fifteen thousand assets requiring individual custody tracking and certification represents an order-of-magnitude step up from routine disposal activity — one tracking error across 15,000 assets is not an acceptable audit position, meaning the process had to hold precision at a scale where manual oversight alone couldn’t guarantee it.

The five-business-day SLA had to hold across 18 months and 15,000 assets, not just at programme start, meaning early performance couldn’t be allowed to drift as volume accumulated and operational fatigue set in. Assets originated from facilities worldwide, each with different collection procedures, customs requirements, and local e-waste regulatory requirements, adding logistics and compliance variance on top of the sheer throughput challenge.

Our approach

Industrialised Sanitisation and Disposal with Serialised Certification at Volume

Teceze structured the engagement as an industrialised sanitisation and disposal operation designed to absorb near-universal wiping volume without throughput degradation. The core principle: 15,000 assets cannot be disposed of individually; they must be designed as a continuous flow process with automated tracking and serialised certification. Processing capacity was designed for near-universal wiping rather than selective sanitisation, absorbing 14,500 certified wipes without a backlog breaching the five-day turnaround, even as the programme sustained volume across all 18 months. Each Certificate of Destruction was mapped to an individual asset serial number, maintaining an audit trail at 15,000 assets with the same rigour as fifteen — no batch-level approximation was allowed to substitute for individual traceability regardless of programme scale. Assets that failed certified wiping were automatically routed to physical destruction rather than retried indefinitely, closing the residual data-risk gap that an unresolved failed wipe would otherwise leave open. Physical disposal ran through certified recyclers meeting local e-waste regulation in each originating jurisdiction, with e-waste certificates issued accordingly rather than a single global disposal method applied uniformly across markets with different regulatory requirements.

From challenge to transformation, the solution included:

Industrialised Sanitisation Throughput

Processing capacity designed for near-universal wiping rather than selective sanitisation, absorbing 14,500 certified wipes without backlog breaching five-day turnaround.

Serialised Certification at Volume

Each Certificate of Destruction mapped to individual asset serial number, maintaining an audit trail at 15,000 assets with no batch-level approximation.

Failed-Wipe Escalation Path

Assets failing certified wiping automatically routed to physical destruction rather than retried indefinitely, closing the residual data-risk gap.

Locally Compliant Disposal Channels

Physical disposal run through certified recyclers meeting local e-waste regulation in each originating jurisdiction, with e-waste certificates issued accordingly.

The Results

Proven results at scale

99%SLA Attainment
15,000Total Assets Disposed
96%+Sanitisation Rate
99%SLA attainment against the agreed five-business-day turnaround, sustained across 18 months
10,000Assets securely disposed per year, each individually tracked and certified
9,670Assets certified data-wiped per year—sanitisation rate exceeding 96% of all retired assets

What the client says

“Secure asset disposal is not something you think of as a core competency, but for a healthcare organisation handling patient data, it’s actually critical. Teceze managed 15,000 device retirements across our global facilities with industry-leading processes. Every device is accounted for, certified data-wiped where required, and disposed of through compliant channels. We have certificates for everything—no surprises in audits, no lingering data risk. The five-day turnaround meant our facilities weren’t accumulating piles of retired devices waiting for disposal. This is what professional asset retirement looks like.”

— Senior Executive

Delivery partnership

How Teceze Executes on This Engagement

This engagement was part of the larger Systems Integrator-led refresh programme, with HCLTech managing client relationship and overall governance, and Teceze owning core disposal and asset buyback execution. Key partnership dynamics: integrated lifecycle management with devices refreshed in one phase and disposed in the next, creating complete lifecycle story from procurement through disposal; compliance closeout allowing HCLTech to close entire refresh programme with full compliance documentation eliminating lingering audit exposure; and asset recovery coordination maximising financial recovery while maintaining compliance.

Looking ahead

Post-Engagement Value and Ongoing Partnership

The successful completion of 15,000 asset disposals with 99% SLA and 96%+ sanitisation rate demonstrates Teceze’s capability to execute large-scale, compliance-critical asset retirement programmes with audit-ready discipline. The industrialised sanitisation processes, serialised certification framework, and globally distributed disposal channels established during this engagement create a reusable model for ongoing asset lifecycle management.

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