Time-Critical Hardware Delivery Enables Uninterrupted Patient Care

London Clinic is a premium healthcare institution with strict operational timelines

About the client

London Clinic is a premium healthcare institution operating in an environment where timely access to technology is essential for maintaining smooth clinical and operational activities. The requirement involved sourcing and delivering hardware valued at USD 3,000 within a strict stipulated timeline With zero tolerance for delivery delays, the engagement required expedited procurement.

At a glance

Industry
Healthcare
Business Requirement
Procurement and delivery of hardware valued at USD 3,000 within a stipulated timeline
services
Hardware sourcing & international logistics coordination
Delivery partner
Teceze

Success highlights

  • USD 3,000 Hardware was procured and delivered within the agreed timeline
  • Time-Critical Execution,Expedited sourcing and international logistics coordination supported a strict delivery requirement
  • Operational Continuity,Timely hardware availability helped support uninterrupted clinical operations
  • MTTR improved from 4.6 to 3.8 days
  • Workforce scaled from 24 to 30 FTEs

The challenge

Corporate meeting

Delivering Critical Hardware Within a Strict Timeline

Strict Delivery Timeline

The engagement required hardware procurement and international delivery within a defined timeframe, leaving little room for delays

The engagement called for a rapid ramp-up of skilled field engineers across 95 sites in 25 countries, several with restrictive labour and compliance environments, spanning multiple languages, time zones, and site types, from manufacturing plants to corporate offices

Our approach

A structured delivery model focused on quality and consistency

Teceze managed the requirement through expedited hardware sourcing and coordinated international logistics, maintaining focus on the agreed delivery timeline

From ad hoc hiring to a governed, phased rollout, the transformation included:

Hardware Sourcing

Identified and coordinated the required hardware to meet the client’s specifications and timeline

International Logistics Coordination

Managed logistics coordination to support timely movement and delivery of the hardware

Timeline-Focused Execution

Kept procurement and delivery activities aligned with the stipulated deadline

Supplier & Logistics Coordination

Coordinated suppliers and logistics activities to ensure the hardware moved efficiently from sourcing through final delivery

Governance and reporting cadence

Because this was AGCO’s first outsourced EUC relationship, visibility mattered as much as performance. A layered governance model keeps issues visible well before a formal review:

Cadence Forum Focus
Daily Operational stand-up Open tickets, escalations, coverage gaps
Weekly Service delivery review SLA/MTTR tracking, at-risk sites
Monthly Governance & steering call Country ramp status, compliance close-out
Quarterly Business review Contract health, workforce planning
The results: Time-Critical Hardware Delivered on Schedule

USD 3,000:Hardware procurement value

99%Hardware delivered within the agreed timeline
96%+International logistics activities were managed as part of a structured delivery process
97%Timely delivery ensured the required hardware was available to support clinical operations>
~9,474Total tickets handled (7,771 requests, 1,703 incidents)
3.8 daysMTTR in May, improved from 4.6 days
28–30Engineering FTEs, scaled from 24

What the client says

“Teceze ensured the required hardware was sourced and delivered within the agreed timeline, helping us maintain uninterrupted clinical operations”

— London Clinic

Delivery partnership

Teceze as the Delivery Partner

Teceze coordinated the end-to-end hardware sourcing and international logistics activities, providing a single point of ownership for the time-critical delivery requirement The delivery model focused on speed, coordination and timeline adherence, ensuring procurement and logistics activities remained aligned with the client’s operational needs

Looking ahead

Building a Repeatable Model for Time-Critical Technology Delivery

The engagement provides a foundation for handling future urgent hardware requirements through a coordinated procurement and logistics model

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