Managed IT Support Scales Multi-Location Technology Operations

Coordinating IT Hardware Procurement and Delivery Across Multiple Locations

About the client

A coordinated procurement and delivery model supporting multi-location IT hardware requirements, with Teceze acting as a single point of coordination across vendors, stakeholders, and deployment teams

At a glance

Industry
information technology
Service
IT Hardware Procurement & Delivery Support
Coverage
Multi-location
Engagement
Delivery and procurement coordination

Success highlights

  • 01 Centralised coordination, A single coordination point for procurement, vendors, stakeholders, and delivery teams
  • 02 Multi-location delivery,Coordinated IT hardware deliveries across multiple locations and deployment requirements
  • 03 Reduced complexity,Streamlined communication between internal teams, vendors, and delivery stakeholders
  • MTTR improved from 4.6 to 3.8 days
  • Workforce scaled from 24 to 30 FTEs

The challenge

Corporate meeting

Coordinating IT Delivery Across Multiple Locations

Keeping Procurement, Logistics and Deployment Aligned

Wipro required procurement and delivery support for IT hardware across multiple locations, with concurrent deliveries needing to remain aligned with internal deployment teams

Managing multiple delivery points can create additional coordination overhead, particularly when procurement, logistics, vendors, and deployment teams operate across different workstreams Teceze was engaged as the delivery partner to provide centralised coordination and support seamless execution across the delivery lifecycle

Our approach

A Structured Delivery Model Focused on Execution

Teceze acted as a single coordination point, bringing procurement, vendors, logistics, stakeholders, and internal deployment teams together to keep delivery activities aligned

From ad hoc hiring to a governed, phased rollout, the transformation included:

Centralised procurement coordination

Teceze coordinated procurement activities across the required hardware orders, helping maintain alignment between requirements, suppliers, and delivery schedules

Knowledge transfer in parallel

Built up alongside live service delivery, rather than as a gate before go-live.

Multi-location delivery planning

Delivery activities were coordinated across locations to support concurrent requirements and ensure hardware reached the appropriate destinations

Stakeholder and vendor coordination

Teceze managed communication between vendors, internal stakeholders, and deployment teams, reducing the need for multiple disconnected coordination points

Governance and reporting cadence

cause this was AGCO’s first outsourced EUC relationship, visibility mattered as much as performance. A layered governance model keeps issues visible well before a formal review:

Cadence Forum Focus
Daily Delivery coordination Active deliveries, logistics updates, and location priorities
Weekly Service delivery review Delivery status, outstanding requirements, and upcoming schedules
Monthly Governance review Procurement performance, vendor coordination, and delivery efficiency
Quarterly Business review Delivery trends, operational planning, and opportunities for continuous improvement
The results:More Efficient Multi-Location IT Delivery

Six months in:A single coordination point streamlined procurement and delivery activitiest

Improved collaboration between vendors and internal deployment teams
96%+Hardware deliveries remained aligned with operational and deployment requirements
97%Average engineer availability across all sites
~9,474Total tickets handled (7,771 requests, 1,703 incidents)
3.8 daysMTTR in May, improved from 4.6 days
28–30Engineering FTEs, scaled from 24

What the client says

“Teceze gave us a single point of coordination across procurement and multi-location delivery, making it easier for our internal teams to stay aligned and focused on deployment”

—IT Delivery Stakeholder

Delivery partnership

How Teceze supports Wipro on this engagement

Teceze provides the procurement and delivery coordination capability, working across vendors, locations, and internal stakeholders to keep hardware movement aligned with deployment requirements This creates a single operational coordination layer that simplifies execution across multiple delivery points

Looking ahead

Building a More Coordinated Multi-Location Delivery Model

The engagement provides a foundation for continued improvement in procurement coordination, delivery planning, stakeholder visibility, and operational execution as multi-location technology requirements evolve

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